Receptionist/ Administration Clerk

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 24,000; Full time

Job summary

An exciting opportunity has arisen for a Therapies Receptionist/Administration Assistant at a leading NHS Trust. This full-time role involves working within a dynamic administration team, providing essential support to therapy staff and ensuring an efficient service for patients. The ideal candidate will possess excellent communication and organizational skills, be able to multi-task in a busy environment, and maintain a calm demeanor under pressure. Join a dedicated team at a prominent healthcare provider committed to delivering high-quality patient care and fostering a supportive work environment. If you are enthusiastic and eager to learn, this role is perfect for you!

Benefits

Flexible working hours

Support for work-life balance

Access to training and development

Employee wellness programs

Qualifications

• Good numeracy & literacy skills equivalent to functional skills level 2.
• Proficient in Microsoft Office, Word, Excel & Outlook.

Responsibilities

• Greeting and booking in new arrivals to the Therapies outpatient department.
• Updating patient information systems and maintaining a friendly atmosphere.

Skills

IT Skills

Communication Skills

Organizational Skills

Teamwork

Prioritization

Education

Functional Skills Level 2 or Grade C/4 in English & Maths

Tools

Microsoft Office

Careflow

iPortal

Job description

Main area Therapies Receptionist/Administration Assistant Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 205-6818676

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Stoke on Trent Salary £23,615 per annum Salary period Yearly Closing 29/12/2025 23:59

Band 2

Job overview

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

Therapies Receptionist/Administration Assistant

Full-Time 37.5hrs

Core hours Monday to Friday 8:30am-4:30pm

An exciting opportunity has arisen within the Therapies Department. We are looking to appoint an enthusiastic Receptionist/Administration Assistant who is reliable and willing to learn, to join an efficient and highly motivated administration & clerical team.

The successful candidate will work within a busy and challenging environment; therefore, you must be confident, a good team player, and have the ability to work well under pressure. Excellent communication and organisational skills are essential as is the ability to prioritise effectively whilst using initiative.

This role will involve multi-tasking with constantly changing priorities. You will be working closely with the administration/clerical team and therapy staff to ensure an efficient service is provided to our patients.

Main duties of the job

The post holder will need to have good IT skills. The ideal person will be dynamic, able to think on their feet, and prioritise their workload according to the needs of the department. The ideal person will be able to remain calm under pressure, have excellent communication skills, and will foster excellent working relationships.

The Therapies Department comprises two multidisciplinary based teams, the Medical & Surgical Team and the Network Services Team, incorporating both Occupational Therapy and Physiotherapy. These teams form part of the Trust Medical, Surgical and Network Services Divisions. Each team is led by a Divisional Therapist, Mrs. Noeleen Hellis leads the Network Services Therapy Team, Mrs. Jane Teasdale leads the Medical & Surgical Therapy Team, and Mrs. Clare Johnson for the County Hospital.

If you are successful, you will be greeting and booking in new arrivals to the Therapies outpatient department, ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly, courteous atmosphere for our patients, the general public, other staff, and contacts external to the Trust at all times.

Working for our organisation

The UHNM NHS Trust covers Royal Stoke Hospital in Stoke on Trent and County Hospital in Stafford. Royal Stoke is a large acute teaching hospital, with a Turnover of £360 million. Located in Stoke on Trent and Stafford, UHNM is close to the M6, within commuting distance of culturally diverse major conurbations, such as Manchester and Birmingham and surrounded by rural pleasures, including the Peak District National Park.

Each year Royal Stoke cares for over 600,000 people providing emergency treatment, planned operations, and medical care. It is a leading teaching hospital in partnership with Keele University and has a patient-centred clinical research facility providing state-of-the-art facilities.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full-time, part-time hours, and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person specification

Qualifications

• Evidence of good numeracy & literacy, equivalent to functional skills level 2 or Grade C/4 in English & maths
• Proficient in the use of Microsoft Office, Word, Excel & Outlook

Experience

• Admin/Clerical background
• Experience of working in a reception area/dealing with the public in a similar role.
• Previous reception duties in a healthcare setting
• Knowledge of the hospital systems - careflow, iPortal etc.

Knowledge, Skills & Training

• Experience in dealing with a difficult situation both face to face and by telephone

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.

At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.