Clerical Officer/Receptionist

NHS; Ruthin; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you as a clerical officer at a leading healthcare provider in Wales. This role is pivotal in delivering exceptional administrative and reception services at Ruthin Hospital. You will be the welcoming face for patients and visitors, ensuring they receive the assistance they need in a friendly and efficient manner. Join a supportive team dedicated to making a difference in the community, where your contributions will be valued. If you are passionate about helping others and thrive in a busy environment, this position offers a rewarding career path in the healthcare sector.

Qualifications

• Demonstrate English and Maths skills to GCSE level or equivalent experience.
• Experience in a reception/office environment.
• Welsh speaker is essential.

Responsibilities

• Provide administrative support to the General Office.
• Assist patients and direct them to appropriate services.
• Facilitate communication between patients and healthcare providers.

Skills

Effective communication skills

Ability to manage multiple tasks

Problem-solving skills

Education

GCSE English and Maths

IT or word processing qualification

ECDL qualification

NVQ Level 1 in customer service

Tools

GP clinical IT system

Job description

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen for a clerical officer to join the team at Ruthin Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Ruthin Hospital. The post holder will be the first point of contact for telephone communication. They will work within the Ruthin Hospital administrative team alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.

Main duties of the job

The purpose of the role is to:

• Offer general assistance to service providers and users, projecting a positive and friendly image to patients and visitors, either in person or via telephone.
• Receive, assist, and direct patients to access appropriate services or healthcare professionals in a courteous, efficient, and effective manner.
• Undertake various administrative duties to support the smooth operation of the General Office, including clerical support to clinical staff and team members.
• Facilitate effective communication between patients, staff, secondary care providers, and other healthcare and wellbeing agencies.

About us

If you relish a challenge, have a passion for helping others, or are seeking a fresh start, Betsi Cadwaladr University Health Board (BCUHB) North Wales offers a supportive environment. As the largest health organization in Wales, providing primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales, we are committed to supporting our staff in line with our values and 'Proud to Lead' framework. We promote equality and diversity and welcome applicants under the "Disability Confident Employer" scheme.

Please check your email regularly. Successful applicants will receive communication via the email registered on their application form.

Applications can be submitted in Welsh. Submissions in Welsh will be treated equally to those in English.

Job responsibilities

A full Job Description and Person Specification are attached within the supporting documents or can be viewed by clicking "Apply now" to view in TRAC.

Person Specification

Qualifications

• Demonstrate English and Maths skills to GCSE level or equivalent experience.
• IT or word processing qualification (e.g., RSA 2 or equivalent).
• ECDL qualification.
• NVQ Level 1 or equivalent in customer service.

Experience

• Experience using computer systems (e.g., GP clinical IT system).
• Previous reception/office environment experience.
• Experience working with the general public.

Skills

• Ability to work in a busy environment, managing multiple tasks simultaneously.
• Effective communication skills, including tactful interaction with patients.
• Ability to resolve issues promptly using personal judgment.

Knowledge

• Understanding of confidentiality requirements related to the post.

Personal Qualities

• Ability to work as part of a multi-skilled team without direct supervision.
• Ability to prioritize own workload effectively.

Other Relevant Requirements

• Welsh speaker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.