Receptionist / Administration Assistant...

NHS Scotland; Paisley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

NHS pension

Annual leave benefits

Full training and ongoing support

Job summary

Anchor Mill Medical Practice, Paisley, is seeking a friendly, organised Receptionist/Administration Assistant to join our welcoming front-line team.

In this role you will greet patients, answer calls, book appointments, process prescriptions, and liaise with hospitals and other providers. Full training will be provided, and we offer NHS terms including pension and annual leave, with a permanent, part-time contract.

Qualifications

• Experience in customer service, reception or patient-facing role.
• Excellent communication and interpersonal skills.
• Confident with IT systems and learning new software.

Responsibilities

• Welcoming and assisting patients at reception.
• Answering telephone enquiries professionally.
• Booking, amending and cancelling appointments.
• Processing prescriptions and incoming correspondence.
• Signposting patients to appropriate service.
• Liaising with hospitals and other healthcare providers.
• Supporting administrative tasks across the practice.

Skills

Customer service

Communication skills

IT skills

Team player

Tools

Vision

Docman

Job description

Anchor Mill Medical Practice,4 Saucel Cres,Paisley PA1 1UB

Anchor Mill Medical Practice, Paisley

Are you a friendly, organised and professional individual who enjoys helping people? Would you like to work in a supportive healthcare environment where no two days are the same?

Anchor Mill Medical Practice is a large, well-established GP training practice in Paisley, caring for a diverse patient population. We are looking for a motivated and reliable Receptionist / Administration Assistant to join our welcoming team.

This is an excellent opportunity for someone with strong customer service skills who enjoys working with people and takes pride in providing a high standard of support.

Hours of Work

20 hours per week over 4 days:

• Monday: 1.30pm - 6.00pm
• Tuesday: 8.30am - 1.00pm
• Thursday: 8.30am - 1.00pm
• Friday: 1.30pm - 6.00pm

Starting salary will be dependent on experience.

About the Role

As part of our front-line administration team, you will play an important role in ensuring patients receive a positive and efficient service. Duties include:

• Welcoming and assisting patients at reception
• Answering telephone enquiries professionally and courteously
• Booking, amending and cancelling appointments
• Processing prescriptions and incoming correspondence
• Signposting patients to the most appropriate service
• Liaising with hospitals and other healthcare providers
• Supporting a wide range of administrative tasks across the practice

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is confident using IT systems and learning new software
• Can remain calm and organised in a busy environment
• Enjoys working as part of a team
• Demonstrates professionalism and discretion when handling confidential information
• Has previous experience in a customer service, reception or patient-facing role

Experience in a GP practice or healthcare setting would be advantageous, as would familiarity with Vision and Docman systems, but this is not essential as full training will be provided.

What We Offer

• A friendly and supportive team environment
• Full training and ongoing support
• The opportunity to work within an established GP training practice
• A varied and rewarding role helping patients access the care they need
• NHS terms and conditions, including pension and annual leave benefits

Contract Type: Permanent