Administration Assistant - Keppoch Medical...

NHS Scotland; Glasgow; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

SPPA Pension Scheme

27 days annual leave

10 public holidays

Annual team building event

Professional development and training

Supportive team environment

Free car parking and bike storage

Job summary

Keppoch Medical Practice in Glasgow is seeking a full-time, permanent Administration Assistant to join a busy, dedicated and friendly team. The post will be for 37 hours per week with a fixed pattern and a pro rata salary starting from £25,634.

This role requires excellent communication and IT skills, with prior patient-facing experience preferred. Training will be provided, and duties include reception, calls, appointments, signposting, and other admin tasks in a GP setting.

Qualifications

• Excellent communication and IT skills are essential.
• Experience in a patient or customer-facing role is preferred.
• Full training will be provided to the right candidate.

Responsibilities

• Greet patients at reception and handle telephone enquiries.
• Process prescriptions and mail; book and cancel appointments.
• Signpost patients to appropriate services; contact hospitals and other providers.
• Carry out other administrative duties as required.

Skills

Communication

IT skills

Reception/customer service

Tools

EMIS

Docman

Job description

Keppoch Medical Practice,Possilpark Health & Care Centre,99 Saracen Street,Glasgow G22 5AP

About the Role

KeppochMedical Practice islooking to recruitafull-time, permanentAdministration Assistant to join ourbusy,dedicatedand friendly team.Thepost will be for37 hoursper week with the successful candidate being available to workthe following shift pattern:Monday8am-3pm,Tuesday8am-6pm,Wednesday8am-5pmThursday8am-3pmandFriday 8am-4pm. Salarystartingfrom£25,634pro rata.

This role requires excellent communication and IT skills as well aspreviousexperience in a patient orcustomer facingrole.You must be able to work under pressure, adapt in busy and unpredictablesituations,whilst upholding patient confidentiality at all times.

Previousexperience in a GP or healthcare setting and with GP computer systems (currentlyEMIS andDocman) are desirable. However, full training will be provided to the right candidate.

The role will include dealing with patients at reception and over the telephone, processing prescriptions and mail, booking and cancelling appointments, ‘signposting’ patients to theappropriate service, phoning hospitals, otherservicesand many other administrative duties.

About the Practice

We have four GP Partners and two salaried GPs looking after a growing list size of around 4000 patients in thePossilparkarea of Glasgow. We are a deep end practice and part of thePossilparkand Milton cluster. We are based in modern health centre premises.

You would be joining an experienced team including a strong clinical and admin team, attached pharmacist, embedded financial inclusion worker,community linksworkerand family wellbeing worker. We are also a longstanding accredited GP training practice.

We are a forward thinking, supportive and friendly team working together to providehigh qualitycare with a focus on equality and sustainability. We have achieved the Green Impact for Health Silver Award.

Benefits ofWorkingwithUs

In addition to a rewarding role, we offer a range of benefits, including:

• Membership of the SPPA Pension Scheme.
• 27 days annual leave, rising to 29 days after 5 years' service (pro rata).
• 10 public holidays(pro rata).
• An annual team building event as well as regular staff meetings.
• Professional development and training opportunities.
• A supportive team environment.
• Free car parking and bike storage facilities.

Interviews will take place on weekscommencing12 th and 19 th October.

Urban Practice

Contract Type: Permanent

Posted On: 08/09/2026

Closing Date: 28/09/2026