Receptionist / Administrator

Meadowview Surgery; Wigan, Salford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Meadowview Surgery is seeking an enthusiastic Receptionist to join our busy front desk team in a fast-paced general practice. You will greet patients, answer calls, and book appointments while maintaining accuracy and confidentiality.

You will liaise with clinicians and admin staff to support patient care, handle inquiries, and ensure smooth daily operations with a professional, friendly approach. The role requires multitasking, organisation, and a proactive attitude, with a commitment to high

Qualifications

• Experience as a receptionist in a healthcare setting is preferred.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized.
• Proactive, confidential handling of patient information.
• Willingness to learn new skills and adapt to changes.

Responsibilities

• Greet patients and visitors at the reception desk and provide assistance.
• Answer incoming telephone calls, respond to queries, and redirect as needed.
• Book, cancel, and manage appointments using the practice's clinical system.
• Process prescription requests, test results, and referral updates.
• Ensure patient records are updated accurately and securely.
• Handle urgent or sensitive situations calmly and professionally.
• Liaise with GPs, nurses, and administrative teams to support patient care.
• Maintain the reception area and adhere to infection control policies.
• Manage patient registrations, document scanning, and correspondence.
• Uphold data protection, confidentiality, and safeguarding protocols.

Skills

Friendly demeanor

Excellent communication

Customer service

Enthusiastic learner

Multitasking

Organised

Team player

Job description

We are looking for an enthusiastic and reliable Receptionist to join our busy team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is eager to learn and isn't afraid of hard work. No two days are the same, so we're looking for someone who can stay organised, adapt to changing priorities, and maintain a positive attitude under pressure.

The ideal candidate will:

• Be friendly, professional, and welcoming
• Have excellent communication and customer service skills
• Be enthusiastic and willing to learn new skills
• Thrive in a busy and varied role
• Be able to multitask and work efficiently
• Have good organisational skills and attention to detail
• Be a team player with a proactive approach
• Greet patients and visitors at the reception desk and provide assistance
• Answer incoming telephone calls, respond to queries, and redirect as needed
• Book, cancel, and manage appointments using the practices clinical system
• Process prescription requests, test results, and referral updates
• Ensure patient records are updated accurately and securely
• Handle urgent or sensitive situations calmly and professionally
• Liaise with GPs, nurses, and administrative teams to support patient care
• Maintain the reception area and adhere to infection control policies
• Manage patient registrations, document scanning, and correspondence
• Uphold data protection, confidentiality, and safeguarding protocols

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

Receptionist Duties:

• Answering the telephone, taking messages and passing them on appropriately.
• Directing patients to digital platforms
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
• To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
• Be able to cover all reception/administration tasks as necessary
• Typing referral letters/Choose & Book referral letters
• Process appointment requests by telephone and in person
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liase with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records/working remote/send digital information to patients and directing patients to digital platforms
• Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopy and shred as required.
• Maintaining confidentiality at all times
• Receive patients and visitors courteously and efficiently
• To have a thorough knowledge of all Practice procedures and policies
• To work in accordance of written protocols
• Any other tasks allocated by Practice Manager / GPs
• All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness.
• This is a mandatory requirement of the role.

Key attributes:

• Confidentiality
• Health & Safety
• Equality and Diversity
• Personal/Professional Development
• Quality
• Excellent Communication Skills
• Contribution to the Implementation of Services