Receptionist/admin assistant

Heartbeat NWCC; Preston; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Travel expenses paid

Pension scheme

Job summary

Heartbeat NWCC in Preston is seeking a part-time receptionist/admin assistant to support the reception team and administration. You will greet visitors, manage bookings and mail, handle telephone and email inquiries, and assist with basic ICT tasks while maintaining a high standard of customer service.

The role offers travel expense reimbursement and a pension scheme as part of the benefits. Join our team to help maintain smooth daily operations, assist with scheduling, and provide excellent

Qualifications

• Excellent communication skills essential.
• Experience in administration and customer service.
• Good knowledge of IT packages and basic ICT tasks.

Responsibilities

• Maintain reception area, ensuring it is clean and presentable.
• Greet visitors, identify visit purpose and manage appointments.
• Maintain booking and register logs for staff, trustees, and visitors.
• Handle mail: incoming, outgoing, and franking; manage mail forms and signing.
• Manage telephone and email inquiries and direct to appropriate staff.
• Process deliveries: check, sign, record, and distribute; handle payments and donations.

Skills

Excellent communication

Administrative experience

IT skills

Tools

Microsoft Office

IT packages

Job description

Salary: We do pay for travel expenses, and we have a pension scheme

We are looking to recruit a part-time receptionist/admin assistant to complement our existing team. The successful candidate will have excellent communication skills, experience and a good knowledge of I.T packages and a high regard for excellent customer service. The post holder will be required to support their reception colleagues by making themselves available for holiday and sickness cover.

ReceptionMaintain the reception area ensuring it is clean, tidy and well presented at all times.

Visitors:

• Greet class members, visitors, contractors and other members of the public.
• Identifying the purpose of their visit and maintain the appointments lists.
• Making sure they are welcome and answer any questions they may raise.
• Notify the relevant member of staff of their arrival, introduce to the relevant member of staff.
• Distributing relevant forms to class members to be tested etc.

Registers – maintenance of the booking in and out registers for:

• Staff
• Trustees
• Visitors
• (Filing registers at the end of each day, week or month)

Mail

• Incoming – opening – recording - distributing
• Outgoing – identifying price - franking
• Franking machine maintenance – re-credit machine
• Signing for registered mail or parcels

Telephone and email management

• Receiving and assisting with all incoming calls
• Transferring to the appropriate connection
• Taking messages
• Dealing with queries arising from messages left on the answering machine.

Deliveries

• Checking and signing
• Entering in post book
• Distributing
• Receiving money - recording appropriately and in accordance with systems that are currently in force.
• Donationso
• Programme paymentso
• Sale of goodso
• Fundraising eventso
• Lottery paymentso
• Test paymentso
• Identifying if Gift Aid is assessable