Receptionist & Admin Assistant

YMCA England & Wales; Luton; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established community-focused organization is seeking a friendly and organized Casual Reception & Administrator Assistant to join their team. In this role, you'll provide high-quality reception and administrative support, ensuring a welcoming environment for residents and visitors alike. You'll be the first point of contact, handling queries and complaints with discretion and professionalism. This position offers a unique opportunity to contribute to a mission-driven organization dedicated to enhancing community spirit and support. If you have a passion for excellent customer service and thrive in a dynamic environment, this role is perfect for you.

Benefits

Health Cash Plan

EAP & Doctorline

Rewards & Discounts

Birthday and Wellbeing day off

Qualifications

• Good working knowledge of Microsoft Office, especially Word, Excel, and Outlook.
• Experience in providing administrative support.

Responsibilities

• Act as the first point of contact for residents and visitors.
• Deliver a welcoming and professional service at all times.

Skills

Microsoft Office

Communication Skills

Customer Service

Job description

This is a Casual vacancy that will close in a month at 23:59 BST.

The Vacancy

We are looking for a friendly and organised Casual Reception & Administrator Assistant to join our team in High Wycombe.
This role is responsible for providing efficient and high-quality reception and administrative support within the housing provision in High Wycombe.

Main Responsibilities:

1. Act as the first point of contact for residents, visitors, and the public, either in person or over the phone.
2. Deliver a welcoming, professional, and informative service, while maintaining discretion and confidentiality.
3. Ensure the safety and security of the building/site during your shift.
4. Provide good quality, efficient and effective administrative support to the Housing Team.
5. Deal with complaints/problems and/or queries in a sensitive manner and refer to appropriate manager/department.
6. Ensure high levels of customer service are delivered at all times.

Requirements:

1. Good working knowledge and understanding of Microsoft Office, in particular Word, Excel and Outlook and IT literate to use other systems.
2. Knowledge, skills and experience in providing administration service.
3. Good communication skills both written and verbal.
4. Ability/Willingness to work on a shift/rota basis which will include evenings, weekends and public holidays.

If you are passionate about delivering excellent customer service and enjoy working in a community-focused environment, we’d love to hear from you.

About Us

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together.” We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans.

Our Values

We champion RESPECT so everyone can belong. We show COMPASSION so everyone can contribute. We inspire GROWTH so everyone can thrive.

Benefits:

• Health Cash Plan: Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
• EAP & Doctorline: Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
• Rewards & Discounts: Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
• Birthday and Wellbeing day off: One additional leave day for every year of service up to 5 days.