Receptionist & Admin Assistant

YMCA England & Wales; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading organization is seeking a Front-of-House Customer Service professional to provide excellent reception services in a supportive hostel environment. This full-time role involves administrative tasks and requires strong customer service skills. Join a friendly team dedicated to helping vulnerable individuals achieve independence.

Benefits

Opportunity to accrue additional leave, up to 5 days

Learning and career development opportunities with paid training

Free Employee Assistance Programme 24/7

Employer contributory pension scheme

Good maternity and paternity leave

Compassionate leave

Health and wellbeing opportunities

Employee Discount scheme

Qualifications

• Passion for providing excellent front-of-house customer service.
• Strong administrative skills.

Responsibilities

• Provide a high-quality, responsive reception service to residents, visitors, and staff.
• Process cash and card transactions for residents, visitors, and course bookings.
• Assist with front of house administration, including handling post, phone calls, and emails.

Skills

Customer Service

Administrative Skills

Job description

This is a permanent, full-time vacancy that will close in a month at 23:59 BST.

The Vacancy

Do you have a passion for providing excellent front-of-house customer service combined with strong administrative skills?

Would you enjoy working in a hostel where homeless and vulnerable people are supported to achieve independence?

Do you want to be part of a friendly team?

We promise that your work with us will be valued and that you will be treated with respect.

We may interview candidates on a rolling basis, so please don't delay applying!

Location and travel: High Wycombe. Ownership of a car would be beneficial (though not essential) since public transport is limited.

Benefits

Here at OneYMCA, we take pride in looking after our colleagues, as we know our people are the driving force behind our success. Therefore, alongside competitive pay and a fulfilling and supportive work environment, we offer various staff benefits including:

• Opportunity to accrue additional leave, up to 5 days
• Many learning and career development opportunities, with paid and tailored training
• Free Employee Assistance Programme 24/7 including access to counselling and GP services
• Employer contributory pension scheme
• Good maternity and paternity leave
• Compassionate leave
• Health and wellbeing opportunities
• Opportunities to volunteer with different parts of the organisation through Mission 25 program
• Employee Discount scheme on brands, travel, groceries and more

Role Responsibilities

• Provide a high-quality, responsive reception service to residents, visitors, and staff.
• Process cash and card transactions for residents, visitors, and course bookings.
• Assist with front of house administration, including handling post, phone calls, and emails.
• Maintain and update housing management software and records.
• Provide efficient administration support to the Housing team.

Application Process

Before applying, please read the full job description for a comprehensive understanding of the role. If you're viewing on a third-party site, visit the vacancy listing on One YMCA's website for the complete document.

We may interview on a rolling basis, so apply promptly. When applying, please include your notice period or earliest start date.

This role requires an Enhanced DBS check.

Job Details

Full Time role, 37.5 hours per week.

Working hours: Shifts between 0800 - 2200 hours on a rota, including weekends and some bank holidays.

About Us

One YMCA and its subsidiaries are on an exciting journey to double our impact by 2025 through Mission 25, aiming to do "more and better, together." We deliver various services across Herts, Beds, and Bucks, reaching over 135,000 individuals annually.

Our housing services focus on providing safe, affordable, community-oriented homes. We support residents to access education, training, employment, and to address physical and mental health needs, empowering them towards independence and community connection.

Our Values

• RESPECT: so everyone can belong
• COMPASSION: so everyone can contribute
• GROWTH: so everyone can thrive