Receptionist & Admin Assistant

We are looking for a friendly and organised Casual Reception & Administrator Assistant to join our team in High Wycombe.

Make sure to apply with all the requested information, as laid out in the job overview below.

This role is responsible for providing efficient and high-quality reception and administrative support within the housing provision in High Wycombe.

Main Responsibilities

1. Act as the first point of contact for residents, visitors, and the public, either in person or over the phone.
2. Deliver a welcoming, professional, and informative service, while maintaining discretion and confidentiality.
3. Ensure the safety and security of the building/site during your shift.
4. Provide good quality, efficient and effective administrative support to the Housing Team.
5. Deal with complaints/problems and/or queries in a sensitive manner and refer to appropriate manager/department.
6. Ensure high levels of customer service are delivered at all times.

Requirements

1. Good working knowledge and understanding of Microsoft Office, in particular Word, Excel and Outlook, and IT literacy to use other systems.
2. Knowledge, skills, and experience in providing administration services.
3. Good communication skills, both written and verbal.
4. Ability / Willingness to work on a shift/rota basis, including evenings, weekends, and public holidays.

If you are passionate about delivering excellent customer service and enjoy working in a community-focused environment, we’d love to hear from you.

At One YMCA, we are an inclusive organisation and actively promote equality of opportunity for all. We do not discriminate on the basis of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation. We encourage applications from all backgrounds and are committed to having a diverse team.

This is a casual role with zero hours per week, working shifts between 0800 - 2200, 7 days a week.