Administrator / Receptionist

The Methodist Church in Britain; City Of London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Full induction training

Friendly and supportive team

Job summary

The Hodford Road Surgery is seeking an Administrator and Receptionist to be the first point of contact for patients, visitors and contractors. You will handle registrations, enquiries, appointment bookings and prescription requests, while supporting the clinical and administration teams to keep the practice running smoothly.

The role includes data input, processing of clinical documents, and ensuring security and smooth operation of the practice.

Qualifications

• Experience of working in primary care.
• Good computer literacy and IT skills.
• Commitment to learning and enhancing interpersonal and communication skills.
• Commitment to learning and enhancing skills in providing quality care.

Responsibilities

• Receive patients and visitors and handle enquiries by phone, in person and electronically, directing callers to the right healthcare professional.
• Process appointment requests and telephone consultations, book and manage appointments and home visits.
• Register new patients and temporary residents, verify details on the registration system.
• Process prescription requests and manage incoming medication requests.
• Manage electronic data, including clinical documents and patient emails.
• Pass information from the clinical team to patients and assist with accessing services.
• Take messages and relay information to the team.
• Carry out data input, searches and monitor performance against targets.
• Handle mail, filing and maintain premises security.
• Provide administrative and secretarial support and attend practice meetings.

Skills

Computer literacy

Interpersonal communication

Commitment to learning

Tools

EMIS WEB

Job description

Administrator and receptionist post at The Hodford Road Surgery, a GP practice, acting as the first point of contact for patients, visitors and contractors. The work covers registering patients, handling telephone, face-to-face and electronic enquiries, processing prescription requests, managing clinical documents and running searches. Post-holders also deal with mail, filing and opening and locking up the premises. Experience of EMIS WEB is preferred, though full training is given, and UK residence with the right to work is required.

What the job involves

• Receive patients and visitors and handle telephone, face-to-face and electronic enquiries, directing callers to the right healthcare professional
• Process appointment requests and telephone consultations, and book, amend and manage appointments and home visits
• Register new patients and temporary residents, checking details accurately on the computer registration system
• Process prescription requests and manage incoming medication requests
• Manage incoming electronic data, including clinical documents, patient requests and emails
• Contact patients to pass on information from the clinical team and help them access practice and community services
• Take messages and pass on information to the team
• Carry out summarising, read-coding and searches, data input, and monitor performance against national, local and internal targets
• Process and distribute incoming and outgoing mail, and file and retrieve paperwork
• Open and lock up the premises and maintain security in line with practice protocols
• Provide a full administrative and secretarial service, including attending practice meetings
• Work alongside clinical and administration teams to keep the practice running smoothly

Experience

• Experience of working in primary care

Skills & knowledge

• Good computer literacy and IT skills
• Commitment to learning and enhancing interpersonal and communication skills
• Commitment to learning and enhancing skills in providing quality care

Checks & eligibility

• UK residence and the right to work

Nice to have

• Experience of working in a GP practice
• Experience of using EMIS WEB
• Experience of working in a care setting

What’s offered

• Full training given on induction
• Opportunity to work within a friendly and supportive team