Receptionist

Spire Healthcare Group; Farnham; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

35 days annual leave

Pension plan

Spire for you rewards

Descripción de la vacante

Spire Clare Park Hospital in Farnham is seeking an experienced Receptionist to join the team as a part-time customer service professional. You will register patients, direct staff and visitors, and handle payments with care and accuracy.

The role requires welcoming, professional communication and solid PC skills (Word, Excel, Outlook). NHS form compliance and high accuracy are essential, with a proactive, caring approach to patients.

Formación

• Welcoming and registering patients, directing staff and visitors with a patient, professional manner.
• Good basic PC skills, including Word, Excel and Outlook.
• Experience in a customer service environment.
• Experience with information management systems and switchboard operations.

Responsabilidades

• Welcoming, registering, including collection of patient details and card data.
• Directing patients, consultants and hospital teams professionally and confidently.
• Compliance with NHS forms and processes.

Conocimientos

Customer service

Word, Excel, Outlook

Switchboard experience

Team player

Initiative

Herramientas

Word

Excel

Outlook

Descripción del empleo

Receptionist Customer Service, Administration Private Hospital Permanent Part-time 20hrs Farnham

Spire Clare Park Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Located in Farnham, Spire Clare Park Hospital is a modern elective hospital rated "Good" by the CQC, offering a wide range of surgical and diagnostic services supported by state-of-the-arts imaging facilities.

Duties and Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the 'Handling Cash Policy'.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Working Hours:

• Monday, Tuesday, Wednesday - 16.30 - 20.30
• Thursday, Friday - 17.30-20.30
• Saturday - 12.00-15.00

Who we're looking for

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free off-site parking for staff

Closing Date:

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.

About Us

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.