Receptionist

spire healthcare; Manchester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

35 days’ annual leave, inclusive of BH

Employer and employee pension

Spire for You rewards

Bupa wellness screening

Private medical insurance

Life assurance

On-site gym

On-site parking

Job summary

Spire Manchester Hospital is seeking a professional, customer-focused Receptionist to join a friendly, experienced team on a full-time, permanent basis. You will be the first point of contact for patients, consultants and visitors, delivering a warm welcome while providing an efficient administrative service.

The role involves handling admissions, switchboard duties and accurate booking entries, with a strong emphasis on confidentiality and exceptional customer service.

Qualifications

• Previous experience in a reception, administration or customer-facing role.
• Excellent interpersonal and communication skills.
• A confident and professional telephone manner.
• Strong customer service skills and ability to handle challenging situations.
• Good IT skills, including Microsoft Office.

Responsibilities

• Welcoming, registering and directing patients, consultants and visitors in a warm, caring and professional manner.
• Admitting and discharging patients in accordance with hospital procedures.
• Operating the hospital switchboard and responding to calls and enquiries promptly and professionally.
• Entering inpatient and day-case bookings onto the hospital’s computer systems.
• Maintaining admission lists and liaising with nursing colleagues regarding patient admissions.
• Processing patient charges and collecting payment information securely.
• Completing general administrative duties, including visitor badges and taxis.
• Ensuring reception areas remain clean, presentable and organized.
• Maintaining confidentiality of patient, consultant and colleague information.

Skills

Interpersonal skills

Telephone etiquette

Customer service

Attention to detail

Independent worker

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Receptionist

Manchester | Private Hospital | Full-time, Permanent | £24,882 per annum plus excellent benefits

Spire Manchester Hospital has an exciting opportunity for a professional and customer-focused Receptionist to join our friendly and experienced team on a full-time, permanent basis.

As a Receptionist, you will be the first point of contact for patients, consultants and visitors. You will provide a warm and professional welcome while delivering an efficient administrative service and maintaining complete confidentiality at all times.

Working hours

• 37.5 hours per week
• Monday to Friday, working shifts between 7:30am and 8:00pm
• Occasional weekend working will be required
• Flexibility is essential to meet the needs of the department

Contract type: Permanent, full-time
Salary: £24,882 per annum

Duties and responsibilities

Your responsibilities will include, but are not limited to:

• Welcoming, registering and directing patients, consultants and visitors in a warm, caring and professional manner.
• Admitting and discharging patients in accordance with hospital procedures.
• Operating the hospital switchboard and responding to calls and enquiries promptly and professionally.
• Entering inpatient and day-case bookings accurately onto the hospital’s computer systems.
• Maintaining admission lists and liaising with nursing colleagues regarding patient admissions.
• Processing patient charges and collecting payment information accurately and securely.
• Completing general administrative duties, including issuing visitor badges, booking taxis and checking relevant reports.
• Ensuring reception areas remain clean, presentable and well organised.
• Maintaining the confidentiality of patient, consultant and colleague information in accordance with data protection requirements and Spire policies.

Who we’re looking for

We are looking for someone who has:

• Previous experience in a reception, administration or customer-facing role.
• Excellent interpersonal and communication skills.
• A confident and professional telephone manner.
• Strong customer service skills and the ability to handle challenging situations appropriately.
• Good IT skills, including experience using Microsoft Office.
• Excellent attention to detail and a methodical approach to work.
• The ability to work effectively both independently and as part of a team.
• A professional appearance and the ability to handle sensitive information with tact and discretion.
• Previous reception experience within healthcare would be advantageous but is not essential.

Benefits

We offer employed colleagues a competitive salary and a comprehensive benefits package, including:

• 35 days’ annual leave, inclusive of bank holidays.
• Employer and employee contributory pension with flexible retirement options.
• Access to the Spire for You reward platform, offering discounts and cashback at more than 1,000 retailers.
• Free Bupa wellness screening.
• Private medical insurance.
• Life assurance.
• Free access to the on-site gym.
• Free on-site parking.

Our values

We are extremely proud of our heritage in private healthcare and our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. It is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For us, it’s more than just treating patients; it’s about looking after people.