Ward Clerk

Cygnet; Bleakhouse; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Strong career progression

Expert supervision & support

Pension scheme

Employee discounts (NHS)

Free meal on shift

Job summary

Cygnet Group is seeking a friendly Ward Clerk to support ward administration at Cygnet Hospital Oldbury. 40 hours per week, Monday to Friday, 08:00–16:00, ensuring smooth and safe management of care.

Role involves filing, data handling, diary management and coordination with MDT. DBS check required; salary offered is £28,050 per year with progression opportunities.

Qualifications

• Experience in administration in a fast-paced hospital environment.
• Excellent verbal & written communication skills.
• Ability to input, pull and analyse data using Microsoft Excel.
• Proficient with Microsoft Word, PowerPoint and other Microsoft Systems.

Responsibilities

• Support clinical staff with ward administration tasks.
• Ensure accurate recording and timely distribution of information.
• File all patient case notes and conduct regular audits to confirm paperwork is up-to-date and complete.
• Complete ward filing in accordance with Cygnet policies.
• Answer phone calls, cover reception duties, and perform other administrative responsibilities as required.
• Ensure reports are submitted promptly and coordinate with medical secretaries to facilitate timely submissions.
• Distribute ward round and discharge summaries to external professionals.
• Provide coverage for colleagues during their leave periods (medical secretary, funding admin).
• Manage the ward diary to ensure proper scheduling and planning.
• Attend morning meetings and ward rounds, take minutes, and circulate them to the team.

Skills

Hospital admin

Data entry

MS Excel

MS Word

Communication

Minutes taking

Tools

Microsoft Office

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Group are looking for a friendly, professional Ward Clerk with a passion for making a difference to others to join our team at Cygent Hospital Oldbury.

You’ll be working 40 Hours per week (Monday to Friday, 08:00 am to 04:00 pm) at Cygent Hospital Oldbury, helping ensure the smooth and safe management of our care.

The Service:

Cygnet Hospital Oldbury is our state-of-the-art PICU & Acute hospital for women, in the West Midlands.

The service has two wards, a 12 bed PICU ward and a 15 bed Acute ward. Cygnet Hospital Oldbury has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We're focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other acute services and prison services.

Your Day-to-Day:

• Support clinical staff with ward administration tasks
• Ensure accurate recording and timely distribution of information
• File all patient case notes and conduct regular audits to confirm paperwork is up-to-date and complete
• Complete all ward filing in accordance with Cygnet policies
• Answer phone calls, cover reception duties, and perform other administrative responsibilities as required
• Ensure reports are submitted promptly and coordinate with medical secretaries to facilitate timely submissions
• Distribute ward round and discharge summaries to external professionals
• Provide coverage for colleagues during their leave periods (medical secretary, funding admin)
• Manage the ward diary to ensure proper scheduling and planning
• Attend morning meetings and ward rounds, take minutes, and circulate them to the team

You are:

• Experienced in administration in a fast-paced hospital environment
• Organised, diligent and can strictly adhere to processes & procedures
• Knowledgeable of mental health & patient confidentiality issues
• Skilled at inputting, pulling & analysing data using Microsoft Excel
• Proficient in Microsoft Word, PowerPoint and other Microsoft Systems
• An excellent verbal & written communicator with strong interpersonal skills
• Able to swiftly solve problems & work under pressure without compromising quality
• Minutes taking skills
• Experienced in working with patients face-to-face within a mental health setting

Why Cygnet? We'll offer you:

• Salary: £28,050 Per Year
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Employee discount savings & NHS Discounts
• Free Meal on Shift

Please note that successful candidates will be required to undertake an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

What next?

If you care about making a difference - we want to talk to you.