Receptionist

Surya Hotels; West Horsley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wage access via Stream

Discounts on meals and stays

Job summary

Thatchers Hotel in West Horsley is seeking a friendly Hotel Receptionist to join our front desk team. You will manage guest inquiries, reservations and check-ins/outs, delivering a warm welcome and professional service.

Proficiency with MS Office and a reservations system is preferred, with a focus on upselling services and maintaining guest confidentiality. A positive attitude and teamwork are essential for success.

Qualifications

• Experience in hotel reception.
• Knowledge of hotel reservations systems.
• Strong sales ability and customer service.
• Proficient in MS Office.

Responsibilities

• Take reservations and manage guest enquiries.
• Handle check-ins and check-outs with accuracy and politeness.
• Upsell hotel services and enhance guest satisfaction.
• Coordinate with housekeeping and maintenance to resolve issues promptly.

Skills

Hotel reception

Reservations system

MS Office

Sales ability

Tools

Reservations software

Job description

This is a great opportunity to take on the next steps in your hospitality career andbe a part of our Reception Team at Thatchers Hotel.In a new era in hospitality, make your mark and really drive it forwards, embracing our‘Ownership with Personality’values.

Thatchers Hotel is a charming Tudor style property set in the heart of the glorious Surrey countryside. With 87 newly refurbished rooms, with multiple event and conference spaces, Thatcher's is a stunning property to work within.

To shine as ourHotel Receptionistyou should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties

will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a‘Hospitality Superstar’with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme/Bus saving scheme
• Flexible working hours
• Inclusion to tronc scheme – tips!!
• Free on-site parking – site dependent
• AE Pension
• Company events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!