Receptionist

Theobalds Hotel; Waltham Cross, Churchgate; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Increasing annual leave – up to 33 days

Flexible working hours

Up to 50% off meals and stays across UK hotels

On-site parking

24/7 Employee Assistance Programme

Stream access to draw or save wages

Development programmes

Apprenticeships and training opportunities

Bike and cycle to work schemes

Retail and supermarket discounts

AE Pension

Job summary

Theobalds Hotel is looking for a Health Club Receptionist to join our newly launched Health Club. This role requires a calm, positive energy to ensure guests have a memorable experience in our facilities.

Responsibilities include managing bookings, greeting guests, serving refreshments, and ensuring high-quality service. We offer flexible working hours, increasing annual leave, and numerous discounts. Join us to make a difference in our exciting new space!

Qualifications

• Ability to manage class and PT bookings effectively.
• Experience in front of house operations and customer service.
• Strong communication skills for dealing with guests and members.

Responsibilities

• Manage class and personal training bookings.
• Answer membership enquiries via phone and in-person.
• Greet members and guests upon arrival.
• Serve drinks, shakes, and light bites.
• Conduct operational/compliance checks.
• Process payments for bookings and products.
• Ensure high levels of guest service at all times.

Skills

Positive energy in guest interactions

Confident communication

Customer service-focused

Job description

This is a great opportunity to take on the next steps in your hospitality career and join ournewly launched Health Club at Theobalds Hotel, asHealth Club Receptionist. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Our brand new Health Club brings a fresh, exciting space for fitness and wellbeing, right at the heart of a stylish, historic setting.Join us and be part of something new in a location that’s as inspiring as it is convenient.

We’re looking for Health Club Receptionists

You bring a calm, positive energy to every guest interaction. You'll be confident communicating with guests and members as they enjoy our facilities, from reformer and spin classes, to the gym and spa garden, ensuring every experience feels special.

Duties and responsibilities as our Health Club Receptionist will include:

• Take and manage class and PT bookings
• Dealing with membership enquiries on the phone and inhouse
• Greeting members and guests warmly when they arrive
• Front of House - serving drinks, shakes and light bites
• Complete operational/compliance checks such as temperature and water checks
• Taking payments for bookings/ products in the club
• Answering calls and emails, ensuring a high level of guest service at all time

Schedule

This role includes rota'd shifts across, mornings, evenings and weekends. Flexible shiftsbetween the following times:

• 6am - 10pm Mon-Fri
• 7am - 9pm Sat/Sun

What we can offer you as our Health Club Receptionist:

• Increasing annual leave – up to 33 days!
• Flexible working hours
• Up to 50% off meals and stays across our UK hotels!!
• On-site parking
• 24/7 Employee Assistance Programme – support whenever you or your family need it
• Stream access – draw or save your wages as you earn
• Development programmes to help you rise into a true‘Hospitality Superstar’
• Apprenticeships, training and internal promotion opportunities
• Bike and cycle to work schemes
• Retail and supermarket discounts
• AE Pension

As a Company within Flying Trade Group's family of businesses we own and run 14 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic group, come join us!