Hotel Receptionist

The Lensbury Resort; Teddington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounted stays

Leisure facility access

Hospitality Rewards

EAP access

Annual leave 28 days

Free parking

Free meals per shift

Refer a Friend bonus

Elite Performers program

Apprenticeship opportunities

Job summary

The Lensbury in Teddington is seeking a friendly Hotel Receptionist to provide a memorable guest experience from arrival to departure. You will handle enquiries, make reservations, and support cross-selling of Food & Beverage and Spa services.

The role requires previous hotel reception experience, strong customer service and telephone manners, plus accurate typing and familiarity with Word. Experience with Opera reservations systems is an advantage.

Qualifications

• Previous hotel reception experience
• Ability to converse effectively with guests, members and staff
• Excellent customer service skills and telephone manner
• Accurate typing skills and knowledge of Word
• Knowledge of Reservations systems software is an advantage (preferably Opera)

Responsibilities

• Provide all members and guests of The Lensbury with a warm and efficient welcome
• Deal efficiently with enquiries from members and guests in person and on the telephone
• Make reservations, operating computerised advance reservations system
• Process all financial procedures, ensuring accuracy and security at all times
• Adhere to all department standards of performance

Skills

Previous hotel reception experience

Effective communication

Customer service

Typing skills

Word

Opera reservations system

Tools

Opera

Job description

Hotel Receptionist

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.

Key Responsibilities

• Provide all members and guests of The Lensbury with a warm and efficient welcome
• Deal efficiently with enquiries from members and guests in person and on the telephone
• Make reservations, operating computerised advance reservations system
• Process all financial procedures, ensuring accuracy and security at all times
• Adhere to all department standards of performance

What are we looking for?

• Previous hotel reception experience
• Ability to converse effectively and competently with guests, members and staff
• Excellent customer service skills and telephone manner
• Accurate typing skills and knowledge of Word
• Knowledge of Reservations systems software is an advantage (preferably Opera)

What's in it for you?

• Discounted stays at The Lensbury and other IHR properties
• Complimentary use of some leisure facilities
• Access to Hospitality Rewards; our online benefits platform
• Access to our Employee Assistance Programme (EAP) via Hospitality Rewards
• 28 days' holiday including public holidays per annum (pro-rata if part-time)
• Free parking onsiteFree meals per shift
• Refer a Friend incentive
• Eligible to participate in Elite Performers; our Recognition & Reward scheme
• Apprenticeship opportunities

The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU

• Job RefTLH1443
• BranchThe Lensbury
• LocationTeddington
• Salary/Benefits£26438, discounted stays, use of some leisure facilities, EAP and more!
• Contract typePermanent
• HoursFull Time
• Shift pattern06:45-15:15, 11:00-19:30, 14:45-23:15
• Hours per week40
• Date posted06/08/2026
• Closing date17/09/2026