Receptionist

Surya Hotels; Bury St Edmunds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wages access (Stream)

Discounts up to 50% on meals and stays

Development programmes

Bike to work scheme

Flexible working hours

Tronc scheme

Free on-site parking

AE Pension

Company events

Job summary

Dragonfly Hotel in Bury St Edmunds is seeking a friendly Hotel Receptionist to join our busy 100-room property. You’ll be at the heart of guest experiences, handling reservations, check-ins/check-outs, and enquiries with a calm, proactive approach.

You should have previous hotel reception experience, knowledge of hotel reservations systems and MS Office, excellent written and spoken communication, and a good eye for detail.

Qualifications

• Previous experience in hotel reception.
• Knowledge of hotel reservations systems and MS Office.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and customer service mindset.

Responsibilities

• Take reservations
• Deal with guests’ enquiries and assistance
• Check-ins and check-outs
• Take payments and maintain guest information confidentiality
• Answer calls and emails with high levels of service
• Upsell hotel services (upgrades, dining)
• Coordinate with housekeeping and maintenance to resolve issues

Skills

Verbal and written communication

Customer service

Attention to detail

Sales ability

Friendly & calm demeanor

Tools

MS Office

Hotel reservations system

Job description

This is a great opportunity to take on the next steps in your hospitality career andbe part of our hotel reception team at Dragonfly Hotel, Bury St Edmunds. In a new era in hospitality, make your mark and really drive it forwards, embracing our‘Ownership with Personality’values.

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 100 room hotel.We’re looking for a Hotel Receptionist with apositive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as ourHotel Receptionistyou should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionistdutieswill include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a‘Hospitality Superstar’with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme/Bus saving scheme
• Flexible working hours
• Inclusion to tronc scheme – tips!!
• Free on-site parking – site dependent
• AE Pension
• Company events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!