Hotel Receptionist

Accor; Liphook; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Countryside setting

Learning & Development opportunities

Free meals on duty

Free on-site parking

Long Service Awards & Long Service Ent

Refer a Friend Bonus (£100)

Discounts across F&B outlets

Gym and pool discounts

Spa and golf product discounts

Job summary

Old Thorns Hotel & Resort, part of the Accor network, is seeking a friendly Hotel Receptionist to warmly welcome guests and manage front desk duties.

You will handle reservations, answer calls, prepare accounts, and uphold our customer care standards across a countryside hotel set in Hampshire.

The role requires smart presentation and a genuine passion for service; previous reception experience is beneficial but not essential.

Qualifications

• Must hold a valid Right to Work in the UK.
• Smart personal presentation and polite and friendly manner.
• Passionate about delivering the highest standards of customer care.
• Previous experience as a Hotel Receptionist desirable but not essential.

Responsibilities

• Provide a warm, memorable and personalised welcome to all guests at the hotel.
• Anticipate guest needs and action any requests.
• Answer incoming telephone calls.
• Handle all reservations for accommodation and restaurants in a professional manner.
• Prepare guest accounts accurately, prior to departure.
• Always adhere to our Front of House customer care policy.
• Maintain a high level of guest satisfaction.

Skills

Customer service

Education

Right to work in UK

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.

Job Description

• Provide a warm, memorable and personalised welcome to all guests at the hotel.
• Anticipate guest needs and action any requests.
• Answer incoming telephone calls.
• Handle all reservations for accommodation and restaurants in a professional manner.
• Prepare guest accounts accurately, prior to departure.
• Always adhere to our Front of House customer care policy.
• Maintain a high level of guest satisfaction.

Qualifications

• Must hold a valid Right to Work in the UK
• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Previous experience as an Hotel Receptionist desirable but not essential

Additional Information

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• 28 days paid holiday entitlement
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)