Hotel Receptionist

AccorHotel; Liphook; On-site; GBP 26,520 - 27,040; Full time

Benefits offered by this job

Free meals on duty

Free on-site parking

Long service awards

Holiday entitlement

Employee recognition programmes

Refer a friend bonus

F&B discounts

Gym and pool discounts

Spa discounts

Golf shop discounts

Hotel room discounts

Hotel events discounts

Job summary

Old Thorns Hotel & Resort in Hampshire seeks a Front of House receptionist to warmly welcome guests and manage reservations for accommodations and dining. You will anticipate guest needs, answer calls, and ensure accurate guest accounts at departure.

The role requires a friendly, professional presence and a commitment to outstanding customer care, with opportunities across a four-star hotel and its spa, golf course and events spaces.

Qualifications

• Must hold valid Right to Work in the UK.
• Smart personal presentation and polite, friendly manner.
• Passionate about delivering high standards of customer care.

Responsibilities

• Provide a warm, memorable welcome to all guests at the hotel.
• Anticipate guest needs and action requests.
• Answer incoming telephone calls and handle reservations for accommodation and restaurants.

Skills

Right to work in UK

Smart presentation

Customer care

Receptionist experience

Job description

• Compensation: GBP 26,520 - GBP 27,040 - yearly

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth.

With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.

Job Description

• Provide a warm, memorable and personalised welcome to all guests at the hotel.
• Anticipate guest needs and action any requests.
• Answer incoming telephone calls.
• Handle all reservations for accommodation and restaurants in a professional manner.
• Prepare guest accounts accurately, prior to departure.
• Always adhere to our Front of House customer care policy.
• Maintain a high level of guest satisfaction.

Qualifications

• Must hold a valid Right to Work in the UK
• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Previous experience as an Hotel Receptionist desirable but not essential

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply