Hotel Receptionist

Alexander House Hotel & Utopia Spa; Egham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel accommodation for you

Discounted hair treatments at UtopiaSp

Discount on food & beverages

Discount on spa treatments

Discount on retail products

Refer a friend staff recruitment

Birthday off paid

Complimentary overnight stays

Complimentary lunch/afternoon tea

Job summary

Alexander House Hotel & Utopia Spa in the United Kingdom is seeking a friendly Hotel Receptionist to join our front desk team on a 35-hour week. You will warmly welcome guests, check them in/out, handle enquiries and assist with reservations, contributing to a flawless guest experience.

We offer a competitive annual salary (£23,132.20) plus a monthly service charge, 4 weeks holiday rising to 5, 8 bank holidays, free parking, uniforms, and staff discounts across the hotels and spas.

Qualifications

• Excellent standard of personal appearance.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised and good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming arrival guests.
• Guest check-in and rooming.
• Enquiry handling - both in person and on the telephone.
• Posting of charges and guest billing.
• Taking bedroom reservations.
• Producing daily Activity Report for all internal departments.
• Upselling facilities and rooms.
• Organising porter service where needed.
• Balancing the shift and completing 'end of day' procedures.

Skills

Personal appearance

Communication

Warmth

Guest service

Attention to detail

Data entry

Job description

Hotel Receptionist 35 hrs

£23,132.20 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

• 35 hrs per week working 5 days per week including weekend shifts. A mixture of early (7am to 2.30pm) and late (3.00pm to 10.30pm) shifts
• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

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