Receptionist

Archvale Limited; Reading; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave (pro-rata)

Job summary

Archvale Limited seeks a friendly and organised GP Receptionist at Westwood Road Surgery in Reading. You will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure smooth operations.

The role is permanent and part-time (27.5 hours per week) with a pay rate of £12.71 per hour. NHS Pension Scheme and pro-rata annual leave are offered; you will work to maintain confidentiality and data protection while supporting clinical

Qualifications

• Previous experience in customer-facing roles such as retail, hospitality or other service industries is essential.
• Excellent interpersonal skills with the ability to communicate effectively and empathetically with patients and colleagues.
• Strong organisational skills with attention to detail and the ability to multitask and prioritise tasks.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Strong IT skills and familiarity with standard office software.

Responsibilities

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling and cancellations using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries appropriately.
• Respond to patient queries and provide information about services, opening hours and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves.
• Processing of prescription requests
• Booking appointments at PCN Hub sites using Systm1
• Assist with general administrative tasks such as photocopying, scanning and filing documents
• Adhere to practice policies including patient confidentiality and data protection.

Skills

Customer service

Interpersonal skills

IT skills

Multitasking

Organisational skills

Communication

Education

GCSE English

GCSE Maths

Job description

Job Description:

Job role: Receptionist

Job type: Permanent

Working hours: 27.5 hours per week 5.5 hours per day 5 days a week

Location: Westwood Road Surgery in Reading

Salary: £12.71/h

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system.

We appreciate that our whole primary care system is struggling, which is causing a negative

effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to

significantly increase the quality of care for our patients. However, we can only build the best

primary care service there is if our colleagues are happy, empowered and supported within an

excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for

both patients and staff alike and you want to be a part of this; then we would love to meet you

and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as a GP

Receptionist. In this role, you will be the first point of contact for patients and visitors, providing

exceptional customer service and administrative support. The ideal candidate will possess

excellent communication skills, attention to detail, and a compassionate manner, ensuring that

patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to:

• - Greet patients and visitors as they arrive at the practice, ensuring a positive first

  impression.

• - Manage patient appointments, including scheduling, rescheduling, and cancellations,

  using electronic booking systems.

• - Answer incoming telephone calls promptly and courteously, directing inquiries to the

  appropriate staff members or departments.

• - Respond to patient queries and provide information about services, opening hours, and

  other relevant information.

• - Completion of triage documents for patients who are unable to do this themselves

• - Processing of prescription requests

• - Booking appointments at our PCN Hub sites using Systm1

• - Assist with general administrative tasks, such as photocopying, scanning, and filing

  documents.

• - Adhere to practice policies and procedures, including those related to patient

  confidentiality and data protection.

Essential criteria:

• - Previous experience in customer-facing roles such as retail, hospitality, or other service

  industries is essential.

• - Excellent interpersonal skills, with the ability to communicate effectively and empathetic

  with patients and colleagues.

• - Strong organisational skills and attention to detail, with the ability to multitask and

  prioritise tasks efficiently.

• - Flexibility to adapt to changing priorities and work in a fast-paced environment.

• - Strong IT skills

Desirable criteria:

• - Previous experience working within GP practice.

• - Previous experience in the reception role.

• - GCSEs in English and Maths

Benefits:

• - 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

• - NHS Pension Scheme