Receptionist\\Administrator

Tamworth House Medical Centre; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tamworth House Medical Centre is seeking a GP Receptionist/Administrator to join a busy East Merton practice. The role requires excellent organisation, strong communication, and ability to work under pressure. Previous GP practice experience and EMIS knowledge are advantageous.

You will support clinical staff with clerical duties, manage the reception and appointment system, and communicate via email as part of moving to electronic NHS communications.

Qualifications

• Good standard of education or experience.
• GCSE grade A-C in English and Maths.
• Customer service experience.
• Desirable: experience in a health care environment.
• Desirable: knowledge of Telephony, Summarising, Coding, Microsoft software.

Responsibilities

• Open up/close practice premises and maintain security per protocols.
• Manage practice appointments system and direct patients to the right clinician.
• Handle personal and telephone requests for appointments and visits.
• Process and distribute mail, take messages, and file paperwork.
• Data entry, scanning, photocopying, and other clerical tasks as needed.
• Order stationery and supplies; keep reception area tidy and welcoming.
• Provide refreshments and keep the kitchen area clean.

Skills

Customer service

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Job summary

We are a busy practice in Merton looking for a GP Receptionist\ Administrator to join our friendly team. Previous experience of GP practice and EMIS would be an advantage. Must be able to work under pressure, be organised, have good communication skills and be part of a dynamic and supportive team.

Main duties of the job

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
Experience in a customer care facing environment that you can evidence within your application
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Be reliable, professional and adaptable to excel in an ever-changing environment
Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email

About us

Tamworth House Medical Centre is a primary care provider in East Merton. We provide a high-quality medical care to a registered list of over 9,100 patients through our dedicated team of 12 clinical and 12 administrative staff.
We are passionate about staff health and wellbeing and working together as a team. If you share our passion for the NHS and want to join an enthusiastic, forward-thinking team committed to patient and staff welfare we would be delighted to hear from you.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of education or experience
• GCSE grade A to C in English and Maths

Experience

Essential

• Customer service experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.