Receptionist

NWSSP Legal & Risk Services; Swansea; On-site; GBP 19,000 - 23,000; Full time

Job summary

NWSSP invites applications for a Receptionist within the Corporate Services team at Matrix House, Swansea. This role ensures a smooth reception and front-of-house service, providing clerical support to the Finance and Corporate Services Directorate while delivering a friendly, efficient, and professional experience for staff, visitors and contractors.

Welsh language skills are essential for this position, with Level 3 proficiency required.

Qualifications

• Welsh language skills at Level 3 (Essential)
• Excellent verbal and written communication skills (Essential)
• IT skills: Microsoft and email (Essential)
• 2 GCSEs Grade C or above in English and Maths, or equivalent experience (Essential)
• NVQ Level 2 or RSA II equivalent qualifications (Desirable)

Responsibilities

• Act as the first point of contact for staff, visitors and contractors.
• Manage a busy reception area, switchboard and deliveries.
• Maintain accurate records and stock control for stationery and related items.
• Coordinate meeting room bookings and visitor access.
• Ensure compliance with data protection and confidentiality policies.
• Deliver excellent customer service and promote a positive image of NWSSP.

Skills

Welsh language Level 3

Verbal and written communication

IT skills: Microsoft & email

Education

GCSEs English & Maths (2)

NVQ Level 2 or RSA II (desirable)

Job description

NVQ Level 2 or RSA II equivalent qualifications

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Click here for a message from our Managing Director

Click here to find out what our staff think of NWSSP.

Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: - https://youtu.be/zX3x046SDhg

The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Job Overview

Want to make a real difference and have a truly rewarding career? Join NHS Wales Shared Services Partnership (NWSSP) and be part of a team that values collaboration, innovation, and continuous learning.

We are looking for an enthusiastic, committed and friendly individual to join our Corporate Services team, as a Receptionist, at Matrix House, Swansea.

This is a key role in ensuring the smooth running of our reception and front of house services. The successful candidate will be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and provide a friendly, efficient and professional reception service, including, but not limited to, customer service, administrative tasks and communication tasks.

Welsh language skills are essential for this Receptionist role. Applicants must have Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR). This means being able to communicate confidently in routine workplace situations, including welcoming visitors, answering and transferring telephone calls, taking and passing on messages, and responding to straightforward enquiries in Welsh.

Main duties of the job

• Act as the first point of contact for staff, visitors, and contractors.
• Manage a busy reception area, switchboard and deliveries.
• Maintain accurate records and stock control systems, for example, stationery items.
• Co-ordinate meeting room bookings and visitor access.
• Ensure compliance with data protection and confidentiality policies.
• Deliver excellent customer service and promote a positive image of NWSSP.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed Job Description And Main Responsibilities

To be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and an effective reception service for NWSSP, including, but not limited to, all administrative tasks and communication tasks. Ensuring that friendly, efficient and professional service is provided at all times, which contributes to the delivery of an effective and customer focussed organisation.

The post holder is expected to prioritise, manage their time well and demonstrate a high degree of flexibility. Handling sensitive and confidential information.

The postholder will consistently deliver a client focussed service promoting good customer service and effective working relationships.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Welsh Language Skills

Essential criteria

• Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR).

Qualifications And Knowledge

Essential criteria

• 2 GCSEs Grade C or above in English and Maths, or equivalent demonstrable experience of administrative/office skills and knowledge

Desirable criteria

• NVQ Level 2 or RSA II equivalent qualifications

Skills and Attributes

Essential criteria

• Excellent verbal and written communication skills.
• IT skills: Microsoft and email.

We are committed to flexible working and equal opportunities.

If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates that clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Applicant requirements

Welsh Language Skills Are Essential

Documents to download

• JDPS English (PDF, 488.6KB)
• SDMP Cymraeg (PDF, 480.3KB)
• OH Form - IG Ffurflen (PDF, 656.5KB)
• NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
• NWSSP - About Us (PDF, 6.6MB)
• NWSSP - Our Benefits (PDF, 490.4KB)
• NWSSP - Buddion (PDF, 458.9KB)
• PCGC -Amdanom (PDF, 6.7MB)
• Guidance Notes for Applicants (PDF, 322.5KB)
• Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
• Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)

Further details / informal visits contact

Name Philip Byfield Job title Facilities & Compliance Manager Email address [e-mail] Telephone number 02921 501462 Additional information

To discuss the role in Welsh please contact: Non Richards - [e-mail]