Receptionist

NHS Wales Shared Services Partnership; Swansea; On-site; GBP 24,000 - 29,000; Part time

Job summary

NWSSP is seeking a part-time Receptionist (15 hours/week) at Matrix House, Swansea, to ensure smooth front-of-house operations and clerical support for the Finance and Corporate Services Directorate.

The role requires Welsh language skills (Level 3) for routine customer interactions, along with strong verbal and written communication and IT proficiency with Microsoft Office and email.

Qualifications

• Welsh language skills at Level 3 (Intermediate/B1 CEFR) are essential.
• 2 GCSEs Grade C or above in English and Maths, or equivalent administrative experience.
• Excellent verbal and written communication skills.
• IT skills: Microsoft Office and email usage.

Responsibilities

• Act as the first point of contact for staff, visitors, and contractors.
• Manage a busy reception area, switchboard and deliveries.
• Maintain accurate records and stock control systems, e.g. stationery items.
• Co-ordinate meeting room bookings and visitor access.
• Ensure compliance with data protection and confidentiality policies.
• Deliver excellent customer service and promote a positive image of NWSSP.

Skills

Verbal communication

Written communication

IT skills

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Main area Corporate Services Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Thursday & Friday 08:00 - 16:00) Job ref 043-AC170-0926W

Site Matrix House Town Swansea Salary £26,300 per annum pro rata Salary period Yearly Closing 14/10/2026 23:59

If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -

Our "Benefits" video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: - https://youtu.be/zX3x046SDhg

The "Tops Tips - Be Yourself" video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Job overview

Want to make a real difference and have a truly rewarding career? JoinNHS Wales Shared Services Partnership (NWSSP)and be part of a team that values collaboration, innovation, and continuous learning.

We are looking for an enthusiastic, committed and friendly individual to join our Corporate Services team, as a Receptionist, at Matrix House, Swansea.

This is a key role in ensuring the smooth running of our reception and front of house services. The successful candidate will be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and provide a friendly, efficient and professional reception service, including, but not limited to, customer service, administrative tasks and communication tasks.

Welsh language skills are essential for this Receptionist role. Applicants must have Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR). This means being able to communicate confidently in routine workplace situations, including welcoming visitors, answering and transferring telephone calls, taking and passing on messages, and responding to straightforward enquiries in Welsh.

Main duties of the job

• Act as the first point of contact for staff, visitors, and contractors.
• Manage a busy reception area, switchboard and deliveries.
• Maintain accurate records and stock control systems, for example, stationery items.
• Co-ordinate meeting room bookings and visitor access.
• Ensure compliance with data protection and confidentiality policies.
• Deliver excellent customer service and promote a positive image of NWSSP.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed job description and main responsibilities

To be responsible for providing clerical assistance to the Finance and Corporate Services Directorate and an effective reception service for NWSSP, including, but not limited to, all administrative tasks and communication tasks. Ensuring that friendly, efficient and professional service is provided at all times, which contributes to the delivery of an effective and customer focussed organisation.

The post holder is expected to prioritise, manage their time well and demonstrate a high degree of flexibility. Handling sensitive and confidential information.

The postholder will consistently deliver a client focussed service promoting good customer service and effective working relationships.

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Welsh Language Skills

• Welsh speaking and listening skills at Level 3 (Intermediate/B1 CEFR).

Qualifications and Knowledge

• 2 GCSEs Grade C or above in English and Maths, or equivalent demonstrable experience of administrative/office skills and knowledge

Skills and Attributes

• Excellent verbal and written communication skills.
• IT skills: Microsoft and email.

We are committed to flexible working and equal opportunities.

If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.

Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Philip Byfield Job title Facilities & Compliance Manager Email address [e-mail] Telephone number 02921 501462 Additional information To discuss the role in Welsh please contact: Non Richards - [e-mail]