Receptionist

Norton Park Hotel, Spa & Manor House; Sutton Scotney; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hospit​

Refer a friend scheme

Free parking

Bronze Green Tourism accreditation

Armed Forces Covenant – Silver Award

Job summary

Norton Park Hotel, Spa & Manor House is seeking a guest-focused front desk team member to greet arrivals, issue room assignments, process payments and perform admin duties. You will help guests with enquiries, resolve issues and maintain a high standard of service throughout their stay.

The role requires experience in customer-facing roles, the ability to work under pressure and strong organisational skills.

Qualifications

• Passion for delivering excellent guest service.
• Experience in a customer-facing role is essential.
• Ability to resolve conflicts calmly and professionally.
• Capable of working under pressure and multi-tasking.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival and hand out keys or room assignments.
• Handle guest payments and basic administrative duties.
• Respond to guest enquiries and resolve issues to ensure satisfaction.
• Maintain accurate records and communicate with team to coordinate guest stays.
• Assist with check-in/out procedures and up-sell where appropriate.

Skills

Customer service

Customer facing

Conflict resolution

Under pressure

Time management

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.