Receptionist

The QHotels Collection; Stretton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking

Health club membership

Staff discounts across The QHotels  | 

Training & course fees

Learning & development

Employee Assistance Program

Refer a friend scheme

Job summary

The Park Royal Hotel & Spa, part of The QHotels Collection, is seeking a friendly front-of-house professional to welcome guests on arrival, greet visitors, assign rooms, and handle payments and general admin with warmth and professionalism.

You will respond to guest enquiries and resolve complaints, maintain service standards under pressure, and contribute to a memorable stay through strong time management and organisational skills.

Qualifications

• Passion for customer service
• Worked in a customer-facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Responsibilities

• Greet guests on arrival and assist with check-in/check-out
• Assign rooms and handle payments with accuracy
• Perform general admin and front-desk duties
• Respond to guest enquiries and resolve complaints to ensure satisfaction

Skills

Customer service mindset

Front desk experience

Conflict resolution

Time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.