Receptionist

Oxford Belfry Hotel & Spa; Milton Common; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Job summary

Oxford Belfry Hotel & Spa is a 4* hotel located near Oxford, offering 154 bedrooms, leisure facilities, and dining options. You will be the first impression guests see, greet them, assign rooms, process payments, and perform administrative tasks to ensure a smooth stay.

The role requires a passion for customer service, experience in a customer-facing role, and the ability to work under pressure while multitasking, with strong time management and organisational skills.

Qualifications

• Passion for customer service.
• Experience in a customer-facing role.
• Conflict resolution experience.
• Ability to work under pressure and multitask.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival and manage check-in/check-out.
• Ensure guest enquiries/complaints are dealt with promptly and politely to ensure satisfaction.
• Handle payments and assist with general administrative duties.

Skills

Customer service

Communication

Conflict resolution

Time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program - Hospitality Action
Refer a friend scheme
FREE parking
AND ... much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

Passion for customer service
Have worked in a customer facing role
Conflict resolution experience
Ability to work under pressureand multi-task
Strong time management and organisational skills

Curious to find out more?

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154-bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.