Receptionist

Shepherd Neame; Stone Cross; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Hourly pay + tips

Early wage withdrawal

Staff discounts on food & drink

Job summary

Shepherd Neame is seeking a Receptionist at the Bell Hotel in Sandwich, Kent. You will welcome guests, manage bookings, and ensure a warm, efficient first impression from arrival to departure.

The role is part-time with permanent status, offering flexible hours and a pay rate up to £12.80 per hour, plus tips and staff discounts. Join a historic brewery family delivering memorable guest experiences.

Qualifications

• Receptionist role requires a friendly attitude and high standards.
• Strong communication and organisational skills are essential.
• Ability to handle bookings and guest queries with accuracy.

Responsibilities

• Welcome guests and manage check-in/check-out.
• Handle bookings and reservations.
• Respond to queries and resolve issues promptly.
• Coordinate with housekeeping, kitchen and management for smooth operations.
• Maintain accurate records and uphold company standards.

Skills

Hospitality

Guest services

Communication

Teamwork

Tools

Booking software

Job description

Employment type: Part Time
Contract: Permanent
Salary: Up to £12.80 per hour

Receptionist – Be the First Smile Guests See with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Receptionist, you’ll be the welcoming face of our business, ensuring every guest receives a warm greeting and exceptional service from arrival to departure. You’ll handle bookings, queries, and provide support to make every stay or visit memorable.

This is a fantastic opportunity for someone with great people skills and a passion for hospitality.

Where You’ll Be Working

Located next to the River Stour in the heart of the beautiful medieval town of Sandwich, Kent, the Bell Hotel has been welcoming guests to the town since Tudor times. Having undergone extensive refurbishment in recent years, the historic riverside retreat offers guests a luxurious experience with 21st-century comforts. Sandwich is also a magnet for golfers, with Royal St George’s and Prince’s golf clubs on its doorstep.

What You’ll Do

• Welcome guests warmly and manage check-in and check-out efficiently.


• Handle bookings, reservations, and guest enquiries accurately.


• Respond to queries and resolve issues promptly and professionally.


• Coordinate with housekeeping, kitchen, and management teams to ensure smooth operations.


• Maintain accurate records and uphold company standards.


• Support the reception team and contribute to a positive guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips


• Early wage withdrawal scheme


• 25% discount on food and drink at Shepherd Neame Managed Houses


• 25% discount on overnight stays at Managed House Hotels


• Up to 40% off select purchases from our Visitor Centre Shop in Faversham


• Exclusive discounts via Sheps Hut on hundreds of high street brands


• Access to a Workplace Mental Health Platform


• Company pension plan


• Career development opportunities across our pubs, Brewery, and Support Office


• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Receptionist:

• Sheps Spirit – you bring enthusiasm and a friendly attitude to every interaction.


• Pride and Passion – you ensure accuracy and high standards.


• Authenticity – you stay calm and proactive when things get busy.


• Working Together – you enjoy working collaboratively and supporting colleagues.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity, values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the front desk?