Restaurant Team Member

Shepherd Neame; Tankerton; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Tips share

Early wage access

Food & drink discount

Overnight stay discount

Shop discounts

Mental health support

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame's Marine Hotel in Whitstable on Tankerton Slopes is hiring a Restaurant Team Member to welcome guests, take orders, serve food and drinks, and help create memorable visits with warm, attentive service. No experience? No problem!

If you have the right attitude, we’ll give you all the training and support you need. This part-time, permanent role offers up to £12.80 per hour, flexible hours, tips, and discounts across pubs, hotels and shops, plus pension and career development

Qualifications

• No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Responsibilities

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

Job description

Employment type: Part Time
Contract: Permanent
Salary: Up to £12.80 per hour

Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

The Marine Hotel is a beautiful Kentish coastal retreat located just outside the picturesque town of Whitstable on Tankerton Slopes. The Marine offers 30 elegant, spacious bedrooms, many of which boast sea views or private balconies and the historic Grade II Listed building has recently benefited from an extensive refurbishment. Guests can choose whether to dine in the more relaxed bar and lounge or formal restaurant area and our function rooms are a popular venue for weddings, meetings and events in the area.

What You’ll Do

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.