Restaurant Team Member

Shepherd Neame; Wilmington; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Early wages

Staff discount on food and drink

Hotel stay discounts

Shop discounts

Mental health support

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame's The Horse and Groom in Wilmington, Kent is hiring a Restaurant Team Member to deliver warm hospitality with Britain's oldest brewing heritage. You’ll greet guests, take orders, serve food and drinks, and help create memorable visits.

No prior experience required — we provide full training. Enjoy flexible hours, competitive hourly pay with tips, staff discounts, and career development across our pubs and breweries.

Qualifications

• No experience required; full training provided.
• Friendly, positive attitude and willingness to learn.
• Ability to work well in a team and deliver great guest service.

Responsibilities

• Greet guests warmly and make them feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organized dining area and uphold hygiene standards.
• Collaborate with kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

Skills

Hospitality

Customer service

Teamwork

Positive attitude

Job description

Employment type: Full Time
Contract: Permanent
Salary: Up to £12.80 per hour

Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent. Recently refurbished, the stylish Gastro pub is the perfect place to pop in for a quick drink, snack or to indulge in a delicious meal. We operate full table service seven days a week and can cater for as many as 600 covers on a busy day. We also have a great garden which also allows us to accommodate a further 180 hungry diners when the sun is shining.

What You’ll Do

• Welcome guests with warmth and ensure they feel valued throughout their visit.
• Take orders accurately and serve food and drinks promptly.
• Maintain a clean, organised dining area and uphold hygiene standards.
• Work closely with the kitchen and bar teams to ensure smooth service.
• Handle customer queries and resolve issues professionally.
• Contribute ideas to improve the guest experience.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Authenticity – you take ownership and pride in delivering results.
• Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?