Receptionist

Visum Recruitment Ltd; Stone; On-site; GBP 27,000 - 33,000; Full time

Job summary

Visum Recruitment Ltd is recruiting a Receptionist/Office Administrator for a local engineering business in the Stone area. The role offers progression within the company and involves handling enquiries, admin tasks, and coordinating with service teams.

Working hours are 8am to 5pm, Monday to Friday, with a salary up to £30,000. You will maintain spreadsheets, process RAMS via H&S portal, book lodgings for engineers, and ensure tidy filing and compliant document handling.

Responsibilities

• Answer customer enquiry emails/phone calls and redirect as necessary
• Maintain and update service record spreadsheets
• Update Flowlens enquiries and assign to appropriate personnel
• Assist Service Administrator with paperwork and reminder emails where required
• Maintain customer relations ensuring polite and professional standards via email and on the phone
• Book lodgings for field service engineers
• Generate RAMS for service and installation using the company H&S portal
• Send weekly service email reminders to customers
• Document filing
• Work both within a team and individually to fulfil daily activities in a professional and timely manner
• Coordinate with the Service Manager to ensure Handfed paperwork is completed in time for dispatch
• Ensure customer documents are filed appropriately and in accordance with government legislation

Job description

I am currently recruiting a Receptionist/Office Administrator role for a local engineering business. There is career progression within this role for the future.

Duties

• Answer customer enquiry emails/phone calls and redirect as necessary
• Maintain and update service record spreadsheets
• Update Flowlens enquiries and assign to appropriate personnel
• Assist Service Administrator with paperwork and reminder emails where required
• Maintain customer relations ensuring polite and professional standards via email and on the phone
• Book lodgings for field service engineers
• Generate RAMS for service and installation using the company H&S portal
• Send weekly service email reminders to customers
• Document filing
• Work both within a team and individually to fulfil daily activities in a professional and timely manner
• Coordinate with the Service Manager to ensure Handfed paperwork is completed in time for dispatch
• Ensure customer documents are filed appropriately and in accordance with government legislation

The salary for this role is up to £30,000.

Hours are 8am - 5pm Monday to Friday