Receptionist

Visum Recruitment Ltd; Stafford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Visum Recruitment Ltd is recruiting a Receptionist/Office Administrator for a local engineering business. The role offers career progression and a friendly, busy environment. You will handle front-desk enquiries, manage paperwork, and support the service team to keep operations running smoothly.

Hours are 8am to 5pm, Monday to Friday. Salary up to £30,000 per year, with scope for growth as you take on additional responsibilities and develop processes, including maintaining service records and

Responsibilities

• Answer customer enquiry emails/phone calls and redirect as necessary
• Maintain and update service record spreadsheets
• Update Flowlens enquiries and assign to appropriate personnel
• Assist Service Administrator with paperwork and reminder emails where required
• Maintain customer relations ensuring polite and professional standards via email and on the phone
• Book lodgings for field service engineers
• Generate RAMS for service and installation using the company H&S portal
• Send weekly service email reminders to customers
• Document filing
• Work both within a team and individually to fulfil daily activities in a professional and timely manner
• Coordinate with the Service Manager to ensure Handfed paperwork is completed in time for dispatch
• Ensure customer documents are filed appropriately and in accordance with government legislation

Job description

I am currently recruiting a Receptionist/Office Administrator role for a local engineering business. There is career progression within this role for the future.

Duties

• Answer customer enquiry emails/phone calls and redirect as necessary
• Maintain and update service record spreadsheets
• Update Flowlens enquiries and assign to appropriate personnel
• Assist Service Administrator with paperwork and reminder emails where required
• Maintain customer relations ensuring polite and professional standards via email and on the phone
• Book lodgings for field service engineers
• Generate RAMS for service and installation using the company H&S portal
• Send weekly service email reminders to customers
• Document filing
• Work both within a team and individually to fulfil daily activities in a professional and timely manner
• Coordinate with the Service Manager to ensure Handfed paperwork is completed in time for dispatch
• Ensure customer documents are filed appropriately and in accordance with government legislation

The salary for this role is up to 30,000.

Hours are 8am - 5pm Monday to Friday.