Receptionist

Hpft; St Albans; On-site; GBP 27,000 - 29,000; Part time

Job summary

Hertfordshire Partnership Foundation Trust is seeking a part-time Receptionist to provide a welcoming, confident, and professional service at Site 99 Waverley Road, St Albans. The role emphasizes excellent customer service, strong IT skills, and line management of front-desk operations.

The post runs Thursday and Friday, 9:00am–5:00pm, with duties including answering calls, greeting visitors, and coordinating room bookings in a busy NHS environment. Salary is pro rata and reflects NHS terms.

Qualifications

• GCSE or equivalent including English language.
• Good numeracy.
• Experience in healthcare/office environment.

Responsibilities

• Answer the telephone and transfer calls to appropriate departments.
• Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries.
• Checking IDs and handing out security alarms and keys; training will be provided.
• Reporting maintenance and cleaning issues to the Help desk and keeping logs up to date.
• Acting as Fire Warden and keeping the Reception area clean and organised.
• Booking Clinical and meeting rooms for Clinical and Corporate Staff.

Skills

Microsoft Office proficiency

Excellent communication

Customer service

Administrative duties

Education

GCSE English

Numeracy

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (Working from 09:00am - 5:00pm) Job ref 367-ACMS-101314-B

Site 99 Waverley Road, St Albans AL3 5TL Town St Albans Salary £27,106 - £28,850 per annum pro rata Salary period Yearly Closing 07/10/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.

We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.

The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.

The Post is part time:

Thursday and Friday, 9:00am-5:00pm

You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.

Please be aware this role does not meet the salary threshold for sponsorship.

Previous applicants need not apply.

Main duties of the job

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID’s and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.

You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.

Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.

You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

Duties will include: Answering the telephone and transferring calls to various departments where appropriate.

Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face.

Checking ID’s and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs.

Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.

Please refer to the attached Job Description for more details before applying

Person specification

Qualifications

• Good level of education/GCSE or equivalent incl. English Language
• Good level of numeracy

Previous Experience

• Experience of working in a healthcare/mental health care/office environment

Skills / Knowledge / Ability

• Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word
• Wide knowledge of office procedures including use of technology

Communication Skills

• Excellent verbal and written communication skills, in person, on the telephone or electronically
• To be experienced in dealing with people in distress in a calm and confident manner
• To have proven skills and experience establishing effective working relationships with service users, managers and colleagues

Analytical Skills

• Problem solving decision making relating to what information it is appropriate to divulge
• Responsibility for maintaining accurate records

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.

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