Administrative Assistant / Receptionist
Riverside Healthcare Ltd
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Job summary
South West Yorkshire Partnership NHS Trust is seeking a friendly receptionist for Folly Hall Mills, Huddersfield. You will be the first point of contact for service users and visitors, delivering polite, efficient admin support in a busy NHS centre.
Key duties include greeting people, handling calls, room bookings, and general admin tasks. NVQ II or RSA II qualification preferred; 3‑day week, pro rata salary of £25,272, and flexible working arrangements offered.
Qualifications
- Excellent communication and interpersonal skills.
- Highly organised with keen eye for detail.
- Good IT skills and competent in Microsoft Office applications.
- Teamwork and ability to work in a healthcare setting.
- Reception or customer service experience desirable.
Responsibilities
- Greet and assist service users and visitors in a professional, friendly manner.
- Answer and direct incoming calls, take messages and handle queries.
- Provide administrative support to clinical and support teams.
- Support the wider team to ensure smooth running of the centre.
- Manage room bookings and maintain a tidy, welcoming reception area.
Skills
Education
Tools
Job description
Join Our Friendly Reception Team at Folly Hall Mills, Huddersfield. Are you a friendly, organised, and compassionate individual looking to join a welcoming team?
Join Our Friendly Reception Team at Folly Hall Mills, Huddersfield. Are you a friendly, organised, and compassionate individual looking to join a welcoming team?
At Folly Hall Mills we are seeking a motivated Receptionist to be the first point of contact for our service users and visitors. If you pride yourself on excellent communication and administrative skills, we want to hear from you.
We are seeking an experienced administrator with reception experience with an NVQ or RSA Level II qualification or able to demonstrate competency at Level II.
Folly Hall Mills is a community-focused NHS facility based in Huddersfield. We offer a mix of out-patient consultation spaces and services for Adult, Older Adult, and Children and Adolescent Mental Health Services (CAMHS). Our teams are committed to providing high-quality, compassionate care in a supportive and stigma-free environment.
If You Have More Questions About The Position Or Would Like To Have An Informal Chat About The Role Please Contact: Donna Silver, South Kirklees Locality Resource Manager, 07342 077 365.
At the time of advertising, this role does not meet the minimum requirements (salary threshold or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately we are unable to sponsor anyone on a visa for this role at this moment in time.
- You will have excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone.
- You are highly organised with a keen eye for detail and can remain calm under pressure in a fast-paced environment.
- You have good IT skills and are competent in Microsoft Office applications.
- You can work effectively as part of a team and adapt to daily demands.
- Previous experience in a reception or customer service role is desirable, particularly within a healthcare setting.
3-day working week, days to be agreed. Applicants should be flexible and willing to provide additional cover for annual leave and staff absences when required.
As a receptionist, you will play a vital role in the day-to-day operations of our centre.
- Greeting and assisting service users and visitors with a professional and friendly manner.
- Answering and directing incoming telephone calls, taking messages, and handling queries effectively.
- Providing administrative support to various clinical and support teams.
- Providing general assistance to the wider team to support the smooth running of the centre.
- Room booking management.
- Ensuring the reception area is tidy, welcoming, and presentable.
Cover in medical records when required.
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Pro Rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9378-CK2561
Job locations
Folly Hall Mills
St Thomas Road
Huddersfield
Kirklees
HD1 3LT
United Kingdom
Job responsibilities
Service user contact referred to in this Job description will only apply when working within a clinical area.
Under the supervision/direction of the Line Manager, be aware of and able to undertake the routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner.
Follow and ensure the service is provided in accordance with well-established policies, procedures, protocols and guidelines and service delivery plans.
Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.
May work within clinical environments where basic conflict resolution may be required.
Work flexibly to meet the needs of the service.
Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.
Work with sensitivity and have an understanding of the service and issues experienced by users.
Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties.
Assist in ensuring the service experienced is positive, and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
Be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate.
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In decision-making and prioritisation.
- Good Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural awareness.
- Resilience to pressure and exposure to emotional/distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
- Some Knowledge of GDPR requirements.
- Some knowledge of diversity/cultural requirements.
- Some knowledge of Health & Safety issues and risk identification.
- Some knowledge of moving & handling issues.
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
- Must be appropriate to the role:
- NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services).
- Or, be able to demonstrate competency at level 2.
- Willingness to undertake further study/development.
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In working as an effective team member.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
- Secretarial/administrative/customer service experience.
- In copy typing /audio typing.
- In working in a caring environment at a band 2 or equivalent level of competence.
- Of NHS software programmes.
- In working in a busy environment with competing demands.
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South West Yorkshire Partnership NHS Trust
Address
Folly Hall Mills
St Thomas Road
Huddersfield
Kirklees
HD1 3LT
United Kingdom
Employer's website
https://www.southwestyorkshire.nhs.uk (Opens in a new tab)
Employer name
South West Yorkshire Partnership NHS Trust
Address
Folly Hall Mills
St Thomas Road
Huddersfield
Kirklees
HD1 3LT
United Kingdom
Employer's website
https://www.southwestyorkshire.nhs.uk (Opens in a new tab)
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