Weymouth Urgent Treatment Centre Receptionist

Transformation Unit; Weymouth; Hybrid; GBP 7,300 - 8,900; Part time

Benefits offered by this job

Annual leave details provided

Flexible working options

DBS check funded by Trust

NHS funded training

Job summary

An exciting opportunity has arisen for a part-time receptionist to work within the fast paced Urgent Treatment Centre at Weymouth Community Hospital. This post is a 12 hour permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.

As the first point of contact for patients coming into the department, the successful candidate will be enthusiastic and motivated, have a flexible approach to working and have excellent interpersonal

Qualifications

• Educated to GCSE level or equivalent experience.
• Administration and/or IT qualification.
• Previous experience in healthcare environment.

Responsibilities

• Handle enquiries from patients, relatives and clinical colleagues face-to-face, by email and over the phone.
• Book patients on arrival and update health records using electronic systems.
• File patient data, arrange appointments and process referrals for patient pathways.
• Email correspondence and support discharge letter production and distribution.
• Maintain local standard operating procedures, manage purchasing and collect data.

Skills

Telephone enquiries

Interpersonal skills

Organisational skills

Education

GCSE level or equivalent

Administration/IT qualification

Tools

PAS experience

Job description

Main area Community Hospital Grade Band 2 Contract Permanent Hours Part time - 12 hours per week (2 x 6 hour shifts worked over 7 days on a 4 week rolling rota) Job ref 152-C199.26

Employer Dorset HealthCare University NHS Foundation Trust Employer type NHS Site Weymouth Community Hospital Town Weymouth Salary £8,087 p.a Salary period Yearly Closing 13/10/2026 23:59

Band 2

Job overview

An exciting opportunity has arisen for a part-time receptionist to work within the fast paced Urgent Treatment Centre at Weymouth Community Hospital. This post is an 12 hour permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.

As the first point of contact for patients coming into the department, the successful candidate will be enthusiastic and motivated, have a flexible approach to working and have excellent interpersonal and communication skills.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Main duties of the job

You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face-to-face, by email, and over the phone.

You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.

The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.

Key Responsibilities:

Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.

Professionally liaise with patients, external organisations, services, and internal departments within the Trust.

Collaborate effectively as a team member, demonstrating strong communication and problem-solving skills.

Maintain clear and professional communication with all contacts.

Present a professional front-of-house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Person specification

Knowledge, Skills & Training

• Educated to GCSE level or equivalent experience.
• Administration and/or IT qualification
• Previous experience in healthcare environment

Job specific experience

• Experience of dealing with telephone enquiries
• Understanding of confidentiality
• Experience of interacting with the public
• Significant and recent experience in an office environment in a clerical/admin capacity
• Previous PAS experience

Additional Requirements

• Demonstrable skills in written and spoken English to an adequate standard which enables the post holder to carry out the role effectively

Teamwork and Patient Care

• Ability to work effectively as part of a multidisciplinary team
• Strong organisational skills with attention to detail and accuracy
• Understanding of safeguarding and patient-centred care principles

At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.

What working for us will provide:

• 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
• Health and wellbeing services
• Flexible working options, including family-friendly hours
• Free training and one-to-one career coaching to reach your career goals
• Preceptorship programme for newly qualified nurses and AHPs
• Access to nine staff networks – have a voice and transform our Trust
• Relocation costs where applicable
• Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
• NHS discounts to save on your shopping, gym membership and more

Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.

Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed. At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.

Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.