B3 Team Administrator

Transformation Unit; Croydon; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust is recruiting for a full-time B3 Team Administrator in the Mole Valley area. The role provides high-quality administrative support in a busy community mental health service, managing referrals, appointments, and records.

You will liaise with colleagues, service users and external partners, ensuring accurate communications and efficient day-to-day operations. The post implies a standard 37.5 hour week with UK working conditions.

Qualifications

• NVQ Level 3/RSA Level 3 or equivalent qualification or experience.
• Demonstrable working experience in an administrative role.

Responsibilities

• Provide comprehensive administrative support including referrals and appointments.
• Manage correspondence, reception duties and maintain electronic records.
• Support division with room bookings, minutes, and general office tasks.
• Act as a key contact for service users and colleagues with professional communication.
• Ensure training compliance and assist in smooth delivery of services.

Skills

NVQ Level 3/RSA Level 3 or equivalent

Education

NVQ Level 3/RSA Level 3 or equivalent experience

Job description

Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (09:00-17:00 Monday - Friday) Job ref 325-8172860-COMM

Employer Surrey and Borders Partnership NHS Foundation Trust Employer type NHS Site Leatherhead Hub Town Leatherhead Salary £25,760 - £27,476 Incl 5% Fringe HCAS, pa, pro rata Salary period Yearly Closing 15/10/2026 23:59

B3 Team Administrator

NHS AfC: Band 3

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Job overview

An opportunity for a Full time Administrator to join our friendly and supportive Mole Valley Neighbourhood Mental Health service.

We are a community-based service, providing specialist treatment and support for people who have severe and enduring mental health problems living in the Mole Valley area who are registered with a local GP.

As the Administrator, you will provide high-quality administrative and secretarial support within a busy team environment. The post holder will play a key role in ensuring the smooth day-to-day operation of the service by managing referrals, arranging appointments, processing correspondence, maintaining electronic records, and providing effective communication support to colleagues, service users, and external stakeholders.

As a part of the interview process, the successful candidates will attend a Admin assessment after the interview. The details will be provided at that point by the HR office

Main duties of the job

Provide comprehensive administrative support by processing referrals, managing appointments, preparing correspondence, maintaining patient records, and handling emails and telephone enquiries.

Support the efficient day-to-day operation of the service through document management, scanning and uploading records, arranging meetings, booking rooms, taking minutes, and carrying out general office administration tasks.

Act as a key point of contact for service users and colleagues, ensuring enquiries and communications are handled professionally, accurately, and in a timely manner.

Maintain administrative systems and resources, including processing discharge paperwork, raising purchase requisitions, ordering supplies, and supporting the management of clinic activities.

Provide reception and operational support where required, including managing visitor access, handling post and deliveries, monitoring reception processes, and providing cover for administrative colleagues during periods of absence.

Contribute to service quality and team effectiveness by maintaining mandatory training compliance and supporting the smooth delivery of healthcare services.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Applicants must have the right to work in the UK for the duration of the role.

Detailed job description and main responsibilities

For more detailed information on the role and main responsibilities, please find the attached Job Description and Person Specification.

Person specification

Qualifications

• NVQ Level 3/RSA Level 3 or equivalent experience

Experience

• Demonstrable working experience in an administrative role

We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.

As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or any other flexible working patterns.

Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.

Sponsorship

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note we have the right to close this advert early, once we reach a suitable number of applications.