Band 2 Administrator - ADHD 18-25 Service

Bsmhft; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 2 Administrator for the ADHD 18-25 Service in Forward Thinking Birmingham. This full-time post (37.5 hours) offers a salary of £25,272 per annum.

You will deal with queries from GPs, patients and carers, perform routine clerical duties, use MS Office (Outlook, Word, Excel, PowerPoint) and help maintain patient records with confidentiality in line with data protection.

Qualifications

• Experience in a busy office or customer-facing environment.
• Health/public sector experience preferred.
• GCSE 9-4 or equivalent; NVQ Level 2 in Business Administration or equivalent.
• Proficient with MS Office and data protection awareness.
• Good written English and professional attitude.

Responsibilities

• Deal with queries from service users, GPs, patients and carers professionally.
• Produce documents and letters using MS Office; book rooms and equipment.
• Log messages, update patient details, and pass complex queries to relevant staff.
• Support the Locality Team with telephone duties and message handling.

Skills

Good command of written English

Adaptability

Punctual and flexible

Communication skills

Education

GCSE or equivalent grades 9-4

RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

Band 2 Administrator - ADHD 18-25 Service

Band 2

Main area Forward Thinking Birmingham (part of Children and Young People Division) Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week Job ref 436-8296342

Site Finch Road Primary Care Centre Town Birmingham Salary £25,272 per annum, pro rata Salary period Yearly Closing 07/10/2026 23:59

Job overview

Deal with queries from service users, including GPs, patients and there representatives either face to face or via the telephone/email in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.

Main duties of the job

To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc. Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. Ad-hoc production of notices for the office using appropriate software

Supporting wider team providing a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

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Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person specification

• Experience of working in a busy and demanding office/customer facing environment. Previous experience working within health/public sector
• Educated to GCSE or equivalent grades 9-4
• RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent.
• Good command of written English
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, Powerpoint
• Understanding of Confidentiality and Data Protection Act
• Professional attitude towards patients and their families. Friendly and approachable.
• Experience of supporting a multi-disciplinary team.
• Ability to adapt easily to unplanned changes in operational requirements
• Highly motivated and enthusiastic, reliable and conscientious
• Punctual and flexible across hours of work when required

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.