Nights Assistant

Hiddenwell; Burton upon Trent; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Free daily meals

Spa day on work anniversaries

Leisure and spa facilities access

Employee discounts

Pension scheme

Job summary

Hiddenwell is seeking a Nights Assistant at Hoar Cross Hall in Staffordshire. The part-time role offers £13.47 per hour for 17 hours across 2 days per week (including weekends and bank holidays). You’ll welcome guests, manage reservations, and support reception to ensure a warm, professional guest experience. The role includes collaboration with Spa and F&B teams and promoting hotel packages.

Qualifications

• Excellent communication and interpersonal skills.
• Polite, professional and guest-focused approach.
• Confident in using booking systems and handling multiple tasks.
• Sales-minded with ability to promote services/packages.
• Knowledge of spa and hotel operations is a plus (training provided).

Responsibilities

• Welcome guests with warmth and professionalism during check-in/out.
• Handle reservations, check-ins, and check-outs efficiently.
• Answer phone calls professionally and courteously.
• Provide information about the property and local attractions.
• Promote packages and additional treatments to guests.
• Coordinate with Spa and Food & Beverage as needed.
• Assist with reception duties when required.
• Support other hotel areas to ensure a seamless guest experience.

Skills

Communication

Polite & professional

Booking systems

Sales mindset

Spa/hotel ops knowledge

Tools

Booking systems

Job description

Nights Assistant

Hoar Cross Hall, Staffordshire

£13.47 per hour | Part-time, 17 hours | 2 days out of 7

The Role

Are you passionate about people and take pride in delivering exceptional service? Whether you're the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career

As a Nights Assistant, you'll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return

As part of our wider hotel team, flexibility is important. While your main responsibilities will be within the Nights team, you may also be required to support other areas of the hotel when needed, including our Spa and Food & Beverage departments, helping us deliver a seamless experience for our guests throughout their stay

• Welcoming guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience
• Handling reservations, check-ins, and check-outs efficiently and accurately
• Answering all phone calls professionally, efficiently, and in a friendly manner
• Maintaining a polite and thorough demeanour, ensuring all relevant information is received and provided to guests
• Assisting with guest inquiries and provide information about the property and local attractions
• Following procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures
• Effectively sell packages and additional treatments to guests
• Coordinating with other departments to ensure smooth guest experiences
• Assisting on reception duties when required
• Providing support across other areas of the hotel when required, including Spa and Food & Beverage, to support operational needs and the overall guest experience

What We’re Looking For

Essential Skills and Experience:

• Have excellent communication and interpersonal skills
• Be polite, professional, and guest-focused approach
• Be confident in using booking systems and handling multiple tasks at once
• Have a sales-minded attitude with the ability to promote services and packages
• Have knowledge of spa and hotel operations is a plus (training provided)

Additional Information

• This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
• Part-time-time - 17 hours per week
• Working 2 out of 7 days per week including weekends and public holidays
• £13.47 per hour
• Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Why Join us?

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People say you can’t choose your family, well we choose you to be part of ours!