Receptionist

St James; Rawtenstall; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

St James in Rawtenstall, United Kingdom, is seeking a friendly receptionist to join the admin team. You will greet patients, book appointments, and update the clinical system while handling queries in person, by phone, and via text message.

The role emphasizes multi-skilling, resilience and flexibility, and you will work closely with GPs, nurses and other care staff to ensure a smooth patient experience in a busy practice.

Qualifications

• Excellent communication and people skills.
• Able to multitask in a busy environment with resilience.
• Willingness to learn additional admin duties.

Responsabilités

• Greet patients and confirm details on the clinical system.
• Arrange and update appointments and queries in person, by phone and text.
• Answer queries and provide information to patients.
• Collaborate with GPs, nurses and the admin team.

Connaissances

Communication skills

Multitasking

Teamwork

Flexibility

Description du poste

As part of the admin team the successful candidate will be responsible for greeting patients and arriving them on the clinical system, dealing with queries and appointment requests both in person and by telephone and text message . The practice aims to have staff that are multi skilled and staff will broaden skills, learning to perform other admin functions. The practice is often very busy and therefore resilience and flexibility are required along with excellent communication skills.

We have real team spirit in practice and the receptionist role works closely with the clinical team of GPs, nurses and wider health care roles. The team are supportive and friendly and happy to share skills and knowledge with colleagues.