Receptionist

Vets for Pets; Filton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

20% discount at Vet Group/Pets at Home

Access to discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Filton Vets for Pets in Filton is seeking a Veterinary Receptionist to join our welcoming team. You will be the first point of contact for clients and their pets, providing clear information and support to ensure a positive visit.

This full-time role (38.75 hours) requires strong computer skills, the ability to handle payments, and a calm, friendly manner. We offer a supportive environment with discounts and pension benefits.

Qualifications

• Experience delivering high-quality client care in a busy reception, ideally in veterinary, retail, or healthcare.
• Strong communication and organisational skills are essential.
• Calm, patient, and empathetic with a passion for animal welfare.

Responsibilities

• Provide outstanding service to clients while supporting pets' wellbeing.
• Be the first point of contact for clients and their pets.
• Handle payments and book appointments.
• Coordinate day-to-day operations using the practice's online booking system.
• Maintain a friendly, professional atmosphere.

Skills

Excellent customer service

Communication skills

Friendly and welcoming

Team player

Tools

Computer literacy

Job description

An exciting opportunity has arisen at Filton Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team.

If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you.

What your typical day will look like:

• Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and your colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear, accurate information
• Managing payments and confidently booking future appointments
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential

This is a full time role working 38.75 hours per week. Your rota will be - Monday 8.00-16.00, Tuesday off, Wednesday 8.00-18.00, Thursday 9.00-19.30, Friday 9.00-19.30, One in every 4 Saturdays 8.45-16.15.

The attributes we’re looking for:

• A friendly, welcoming manner - you’ll be the first point of contact for clients and their pets
• The ability to provide accurate guidance by staying up to date with practice services and additional offerings
• A calm, attentive approach with a strong focus on client needs
• Enthusiasm, drive, and a genuine passion for customer service and animal care
• Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy’s first visit
• A positive, engaging personality that helps create a warm and welcoming atmosphere within the practice

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

Location: BS34 7BQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!