Receptionist

Vets for Pets; Hale; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Pension and holidays

Job summary

Vets for Pets in Tottenham Hale is seeking a part-time receptionist to deliver exceptional client care and pet-friendly service. You will greet clients, guide them through services and bookings, and manage payments while supporting the clinical team.

Working 33 hours across a 2-week rota, with 9am-2pm one week and 2pm-8pm the next, plus every 3 weekends. You will need strong computer skills and a welcoming, proactive attitude.

Qualifications

• Friendly and welcoming for clients and their pets.
• Able to learn practice services and any available bookings.
• Calm, attentive and client-focused during visits.

Responsibilities

• Greet clients and manage payments.
• Coordinate day-to-day routines using the online booking system.
• Provide guidance on services and bookings available.
• Support colleagues and maintain a welcoming atmosphere.

Skills

Customer service

Pet care knowledge

Team player

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Tottenham Hale practice.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working 33 hours per week. You’ll be working on a 2 week rota with 1 week of 9am-2pm and 1 week of 2pm-8pm.

This role also includes 1 in 3 weekends working 9am-6pm Saturday and 10am-5pm Sunday.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!