Veterinary Receptionist/ Client Care Advisor

Vets for Pets; St Helens; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

20% staff discount

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Vets for Pets in St Helens is recruiting a Client Care Advisor for a part-time role (30 hours per week) across 3 days with one in four Saturdays (9am–5pm). The position requires strong client-facing skills, a friendly approach, and the ability to use our online booking system.

Previous receptionist experience is desirable, with customer service being essential. The role offers a salary of £12.71 per hour, with benefits including staff discounts and career development opportunities.

Qualifications

• Previous receptionist experience is desirable but customer service experience is essential.
• Good computer literacy and ability to handle bookings and payments.

Responsibilities

• Greet clients and their pets at the practice.
• Provide guidance and information about services available.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Friendly demeanor

Customer service experience

Computer literacy

Booking and payments handling

Tools

Online booking system

Job description

If you love delivering excellent service and thrive in a team environment, we have an exciting opportunity for you at our St Helens Vets for Pets practice as a Client Care Advisor.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working 30 hours per week across 3 days, including 1 in 4 Saturday shifts (9am to 5pm). Additional hours to support with holiday cover will be available.

Previous Receptionist experience is desirable however customer service experience is essential.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this role is £12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: WA9 1JF

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!