Client Care Advisor

Vets for Pets; Poole; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

20% discount at Vet Group

access to discounts and cashbacks

in‑house career development

pension and holiday allowance

Job summary

Vets for Pets Poole Holes Bay Practice is seeking a friendly veterinary receptionist to be the welcoming face for clients and their pets. You will handle bookings, payments, and provide guidance while coordinating the day‑to‑day running of the practice.

You will need good computer literacy and a passion for service, with previous receptionist experience helpful. The role offers 26.5 hours per week, including 4 days, plus one in four Saturdays, with a supportive team and staff discounts.

Qualifications

• Experience in client-facing roles is beneficial.
• Strong communication with clients and pets.
• Basic IT skills and comfort with online booking systems.

Responsibilities

• Greet clients and manage reception duties.
• Handle bookings, payments and future appointments.
• Coordinate daily practice routines and support the clinical team.

Skills

Client service

Communication

Computer literacy

Team work

Bookings & payments

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Poole Holes Bay Practice.

What your typical day will look like:

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.

Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This position is 26.5 hours per week (includes 6-hour shifts 4x days per week, example 8am-2pm and 1.30pm-7.30pm) and one in 4 Saturdays 8.30am-5.30pm.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous Veterinary receptionist experience would be advantageous, or receptionist experience.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in‑house career development opportunities
• pension and holiday allowance

Location: BH15 3TE

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!