Receptionist

Vets for Pets; Greater London; On-site; GBP 15,153 - 20,664; Part time

Benefits offered by this job

20% discounted Vet Group, Pets at Home

Groom Room discounts

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Tottenham Hale is looking for a friendly receptionist to join our team. You will greet clients and their pets, support the clinical team and help keep the practice running smoothly.

This part-time role is 33 hours per week, on a two-week rota with 9am-2pm and 2pm-8pm weeks, plus 1 in 3 weekends. Computer literacy and confident booking skills are essential.

You'll enjoy staff discounts and career development opportunities while contributing to outstanding client service.

Qualifications

• Greet clients and provide guidance to ensure a welcoming visit.
• Coordinate day-to-day practice routines and be proficient with the online booking system.
• Maintain accuracy in payments and bookings.

Responsibilities

• Greet clients and their pets, guiding them through the visit and ensuring a positive experience.
• Support the clinical team by coordinating bookings and client communications.
• Manage payments and future bookings confidently using the online booking system.

Skills

Client service

Communication

Computer literacy

Team player

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Tottenham Hale practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part time role working 33 hours per week. You’ll be working on a 2 week rota with 1 week of 9am-2pm and 1 week of 2pm-8pm.

This role also includes 1 in 3 weekends working 9am-6pm Saturday and 10am-5pm Sunday.

Attributes required

You are the friendly and welcoming face for the client and their pets when they arrive at the practice.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.

You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!