Client Care Advisor

Vets for Pets; Dover; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Access to discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets Dover Whitfield is seeking a friendly receptionist to join our practice team. You will greet clients and their pets, provide guidance, and manage payments and bookings while supporting the clinical team.

Working 40 hours per week with a 1-in-3 weekend rota, you’ll collaborate with a team of receptionists, VCA, student nurses, RVNs and vets to deliver exceptional service in a busy, pet-loving environment.

Qualifications

• Friendly and welcoming face for clients and their pets at arrival.
• Ability to stay up-to-date with practice services and additional offerings.
• Calm, attentive, and focused on client needs.
• Enthusiasm and love of pets; bring drive to the role.
• Able to handle emotional situations and celebrations with clients.
• Create a welcoming atmosphere with colleagues in the practice.
• Previous receptionist and/or veterinary experience is preferred.

Responsibilities

• Greet clients and provide guidance and expertise; manage payments and future bookings confidently.
• Build strong relationships with clients, their pets and the practice team.
• Coordinate day-to-day routines using the online booking system to keep operations smooth.

Skills

Receptionist experience

Customer service

Computer literacy

Tools

Online booking system

Job description

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Vets for Pets Dover Whitfield!

Responsibilities

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is a full-time working 40 hours per week with weekends on a 1 in 3 rota. You’ll be working alongside a team of 3 receptionist, 1 VCA, 2 student nurses, 6 RVNs and 5 Vets.

Attributes / Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous receptionist and/or veterinary experience is preferred.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities
• Pension and holiday allowance

Location: CT16 3PS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!