Receptionist

NHS Jobs; Nuneaton; On-site; GBP 12,000 - 18,000; Part time

Job summary

NHS Jobs in Nuneaton is seeking a part-time Receptionist to manage the front desk and support the practice team. You will handle appointments, answer calls, process requests, and signpost patients to the right services.

Flexibility to cover additional afternoon shifts and to work between 08:00 and 18:30, Monday to Friday, is essential. You will also maintain the reception area and assist with general admin tasks as required.

Qualifications

Responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and online requests for appointments.
• Answer incoming phone calls and signpost patients to the correct service.
• Input data onto patients' healthcare records.
• Support clinical staff with general tasks as required.
• Monitor and maintain the reception area and notice boards.

Job description

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role. Maintain and monitor practice appointment system Process personal, telephone and online requests for appointments Answer incoming phone calls, dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of relevant patient information as requested Input data as necessary onto patients healthcare records Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters Manage all queries as necessary in an efficient manner Carry out system searches as requested Support all clinical staff with general tasks as required Photocopy documentation as required Maintain a clean, tidy and effective working area Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients healthcare record

This is a part-time vacancy with regular afternoon hours. You may be required to cover earlier shifts during periods of annual leave. All hours will be worked between 08:00 and 18:30, Monday to Friday