Medical Receptionist

NHS Jobs; Runcorn; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs in England is seeking an administrative professional to support core health service delivery. The role involves signposting patients, handling calls and appointments, processing records in the clinical system, and assisting with general administrative tasks within a busy general practice environment.

You will work as part of a multidisciplinary team, prioritise duties, and maintain data accuracy while ensuring safeguarding policies are followed and service standards are met.

Qualifications

Responsibilities

• Process and signpost patients to the appropriate healthcare professional according to presenting condition.
• Answer incoming phone calls, transfer calls or deal with the caller's requests appropriately.
• Process personal, telephone and online requests for appointments.
• Action incoming emails and correspondence as necessary.
• Detail information on patients records within the clinical system accurately.
• Assist with total triage administration.
• Maintain and monitor the practice appointment system.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information.
• Direct requests for information to the administrative team.
• Manage all queries efficiently.
• Support clinical staff with general administrative tasks as requested.
• Be an integral part of the general practice team.
• Act as a chaperone as required.
• Adhere to safeguarding policies for adults and children.
• Support enhanced services and other service requirements.
• Undertake mandatory training and induction programmes.
• Maintain a clean, tidy working area.
• Attend formal appraisal with manager at least annually.

Job description

The following are the core responsibilities in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• a.Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
• b.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• c.Process personal, telephone and online requests for appointments
• d.Action incoming emails and correspondence as necessary
• e.Accurately detail information on patients records within the clinical system
• f.Assist with total triage administration
• g.Maintain and monitor the practice appointment system
• h.Initiate contact with and respond to requests from patients, team members and external agencies
• i.Photocopy documentation as required
• j.Data entry of new and temporary registrations and relevant patient information as required
• k.Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
• l.Manage all queries as necessary in an efficient manner
• m.Support all clinical staff with general administrative tasks as requested
• n.Be an integral part of the general practice team
• o.Act as a chaperone as required
• p.Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• q.Support in the delivery of enhanced services and other service requirements
• r.Undertake all mandatory training and induction programmes
• s.Maintain a clean, tidy, effective working area at all times
• t.Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed