Reception Supervisor

SmartRecruiters, Inc.; Long Eaton; On-site; GBP 23,000 - 30,000; Full time

Job summary

Novotel Nottingham Derby is seeking a Reception Supervisor to lead the front desk and deliver luxury service. You will welcome VIPs, manage daily front office operations, and ensure every guest stay is seamless and memorable.

As a confident leader with strong communication skills, you’ll work collaboratively with hotel teams to resolve issues promptly, while maintaining attention to detail and a genuine passion for service.

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• Confident, people-focused leader with excellent communication skills.
• Natural problem-solver who thrives under pressure.
• Eye for detail and genuine passion for service.

Responsibilities

• Lead the front office team to ensure seamless guest experiences.
• Welcome VIPs and returning guests with personalised service.
• Step in for Assistant Front Office Manager when needed.
• Serve as main contact for guests and resolve issues professionally.

Skills

Guest-facing experience

Leadership

Communication skills

Problem solving

Attention to detail

Job description

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.

Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.

Job Description

We’re looking for a Reception Supervisor to join our team in Novotel Nottingham, where luxury service meets unforgettable guest experiences.

In this role, you’ll be the face of the hotel - leading from the front, anticipating guest needs, and ensuring every stay is seamless, personal, and memorable. If you’re passionate about hospitality and thrive on delivering exceptional service, this is your chance to shine.

What you’ll be doing:

Taking ownership of daily pre-arrival checks to make sure every detail is spot on.

Personally welcoming VIPs, Accor Live Limitless,and returning guests.

Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.

Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.

At our Hotel, every team member plays a role in shaping world-class experiences. You’ll be part of a supportive, dynamic environment where your growth and development matter as much as the guest journey.

Qualifications

What we’re looking for

Experience in a guest-facing role within luxury hospitality.

A confident, people-focused leader with excellent communication skills.

A natural problem-solver who thrives under pressure.

Someone with an eye for detail and a genuine passion for service.

Additional Information

The Person:

Successful candidates for the position of Reception Supervisor will be able towork as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.

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