Receptionist

Seaham Hall; North East; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Induction & training

Award-winning team

Wellness programs

Employee benefits & discounts

Stream access

Gift vouchers & spa discounts

Free onsite parking

Uniform provided

Employee of the Month

Job summary

Seaham Hall is seeking a Receptionist to be the welcoming face of our luxury hotel in County Durham. You will work closely with the Reception and Reservations teams to ensure every guest journey is smooth, personalised and reflective of our warm, Northern hospitality.

This full-time role requires 40 hours weekly, including weekends and bank holidays, with early start times and late finishes. Training is provided and a dynamic, multi-award-winning team awaits.

Qualifications

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• Genuine passion for creating memorable guest experiences.
• Excellent communication, attention to detail and professional presentation.
• Confident with Microsoft Office; PMS knowledge is a plus (training provided).
• Team player with initiative and ability to work independently.
• Reliable transport due to early starts and late finishes.

Responsibilities

• Welcome guests and be the first friendly contact at Seaham Hall.
• Coordinate with Reception and Reservations to ensure seamless guest journeys.
• Handle guest enquiries with warmth and professionalism.
• Support administrative tasks and maintain a well-presented reception area.

Skills

Customer-facing experience

Guest service

Communication skills

Attention to detail

Professional presentation

MS Office

Team player

Reliable transport

Tools

PMS knowledge

Job description

Receptionist

Location:SeahamHall, County Durham
Salary:£26,436.80 per year + share of monthly service charge(approx. £2,000 annually)
Hours:40 hours per week (full-time), including weekends and bankholidays
Shift Times:Earliest start 7:45am | Latest finish 10:30pm

About SeahamHall

Perched proudlyon the County Durham coastline,Seaham Hallblends timelesselegance with a bold, modern spirit. Voted North of England Hotel ofthe Year 2023 by The Sunday Times, we are a five-starretreat known for our luxury, warmth, and distinctly Northern character.

Discover moreabout our award-winning resort: www.seaham-hall.co.uk

The Role

As aReceptionist,you’ll be the welcoming face of Seaham Hall — the first smile our guests seeand the lasting impression they remember. Working closely with the Receptionand Reservations teams, you’ll ensure every guest journey is seamless,personal, and infused with the warmth that defines our brand.

This is anexceptional opportunity to join a passionate, professional team in one of theNorth’s most celebrated luxury hotels.

What We’reLooking For

• Minimumone year of experienceina customer-facing role (hospitality experience a bonus).
• A genuine passion for creatingmemorableguest experiences.
• Excellentcommunication skills,attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMSknowledge is a plus (training provided).
• Ateam playerwith initiative andthe ability to work independently.
• Reliabletransport, given early startsand late finishes.

Why You’llLove Working With Us

• Comprehensiveinduction and in-housetrainingto support your growth.
• Be part of amulti-award-winning team,including:
  • Gold Winner, North East EnglandTourism Awards (five consecutive years)
  • Shortlisted for VisitEnglandSmall Hotel of the Year 2025
  • Gold Winner,VisitEnglandSmall Hotel of the Year 2022
  • North of England Hotel of theYear 2023 – The Sunday Times
  • 2025 Winner of Ethical,Responsible and Sustainable award at North East Hotels Association
• Access towellness programs, charity events,and sustainability initiatives.
• Employee benefits, including recognitionschemes and discounts on spa experiences.
• Streamaccess for financial wellbeingand flexibility.
• Up to20% offgift vouchers andspa experiences.
• Free onsite parkingand provideduniform.
• Monthly and annualEmployee of the Monthincentives.

If you bringpassion, professionalism, and a love for exceptional guest service, we’d bedelighted to hear from you.

Join a teamwhere every day offers the chance to create unforgettable moments — and wherepeople are truly at the heart of everything we do.