Luxury Hotel Receptionist — Guest Experience Champion

Seaham Hall; North East; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Induction & training

Award-winning team

Wellness programs

Employee benefits & discounts

Stream access

Gift vouchers & spa discounts

Free onsite parking

Uniform provided

Employee of the Month

Job summary

Seaham Hall is seeking a Receptionist to be the welcoming face of our luxury hotel in County Durham. You will work closely with the Reception and Reservations teams to ensure every guest journey is smooth, personalised and reflective of our warm, Northern hospitality.

This full-time role requires 40 hours weekly, including weekends and bank holidays, with early start times and late finishes. Training is provided and a dynamic, multi-award-winning team awaits.

Qualifications

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• Genuine passion for creating memorable guest experiences.
• Excellent communication, attention to detail and professional presentation.
• Confident with Microsoft Office; PMS knowledge is a plus (training provided).
• Team player with initiative and ability to work independently.
• Reliable transport due to early starts and late finishes.

Responsibilities

• Welcome guests and be the first friendly contact at Seaham Hall.
• Coordinate with Reception and Reservations to ensure seamless guest journeys.
• Handle guest enquiries with warmth and professionalism.
• Support administrative tasks and maintain a well-presented reception area.

Skills

Customer-facing experience

Guest service

Communication skills

Attention to detail

Professional presentation

MS Office

Team player

Reliable transport

Tools

PMS knowledge

Job description

Seaham Hall is seeking a Receptionist to be the welcoming face of our luxury hotel in County Durham. You will work closely with the Reception and Reservations teams to ensure every guest journey is smooth, personalised and reflective of our warm, Northern hospitality.

This full-time role requires 40 hours weekly, including weekends and bank holidays, with early start times and late finishes. Training is provided and a dynamic, multi-award-winning team awaits.